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    PRIVACY POLICY

    This privacy statement covers the site https://www.monoprice.com. This is the privacy policy for all web sites operated by Monoprice, Inc. (DBA Monoprice.com). This Privacy Statement describes how Monoprice, Inc. collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by our U.S.-based third party dispute resolution provider.

    If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

    TRUSTe Privacy Certification

    By displaying the trustmark, our website, Monoprice.com has agreed to inform you on:
    • What personally identifiable information of yours Monoprice.com collects
    • The organization collecting the information
    • How the information is used
    • With whom the information may be shared
    • What choices are available to you regarding collection, use and distribution of the information
    • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Monoprice.com control
    • How you can correct any inaccuracies in the information

     Contact Information

    Monoprice, Inc.
    Attn: Privacy Policy
    11701 6th Street
    Rancho Cucamonga, CA 91730
    USA

    You can e-mail us at privacy@monoprice.com or reach us by telephone at 877-271-2592.

    Privacy Policy Statement

    Information Collection and Use At Monoprice.com, we value our customers and their privacy. We collect, store, use, and share customer information in accordance with this policy. We may store information you enter on our website, including your account information. We use your personal information to ensure efficient processing of your order, to communicate with you, and to improve our website, services, and products. We sometimes send offers to select groups of Monoprice customers on behalf of other businesses. When we do this, we may help our partners verify the effectiveness of their offers to our customers. We will not sell or share identifiable personal information to any third party, except in accordance with this privacy policy or unless we are required to do so by law.

    OrderMost of the information collected in the order process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

    Invite A Friend If you feel that the services of monoprice.com would be useful for a third party you know (e.g. your friends or family members etc), you may use our referral service. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Monoprice.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at privacy@monoprice.com to request that we remove this information from our database.

    Registration Monoprice.com doesn't have a separate registration form to fill out, however you will be registered automatically when placing your first order with us. In order to process your orders placed on this website, you must first complete the contact information form. During the ordering process you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Monoprice.com services such as automated order status updates via e-mail.

    Newsletter If you wish to subscribe our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

    Tracking Technologies Technologies such as: cookies, beacons, tags and scripts are used by Monoprice, Inc. and our partners Google, Yahoo, Bing, Oracle, Criteo, affiliates, or analytics or service providers Google and Microsoft. These technologies are used in analyzing trends, administering the site, tracking users movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

    We use cookies for our shopping cart, to remember users cart id and coupons applied. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

    Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.
    Various browsers may offer their own management tools for removing HTML5 LSOs.

    Log Files

    As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
    We do not link this automatically collected data to other information we collect about you.

    Behavioral Targeting / Re-Targeting

    We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

    Sharing

    We may employ third party companies to perform various functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.

    In certain situations, Monoprice, Inc. may be required to disclose personal data in response to lawful requests by public authorities. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

    If Monoprice, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

    Product Reviews

    The product reviews section of the Monoprice.com website is for the purpose of our users to share their experiences with our products. The product reviews' section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Monoprice.com. Monoprice.com reserves the right to post or remove any testimonial at its discretion. If you wish to update or delete your testimonial, you can contact us at privacy@monoprice.com.

    Blog

    Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@monoprice.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

    Children

    Monoprice.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the approval of your parent or guardian to purchase products from this site.

    Links

    This website contains links to other sites. Please be aware that Monoprice.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website, Monoprice.com.

    Social Media Widgets

    Our Website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

    Security

    We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information, including online ordering, and order status. Your name, your personal information and especially your credit card number are safely stored in our proprietary systems behind our firewall. Once you type your personal information, it is sent instantly, encrypted, directly to our order processing system which is on a server separate from our internet server. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full Secure Socket Layer (SSL) support.

    No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@monoprice.com.

    Special Offers

    Our special offers are sent only to customers who grant Monoprice.com permission to send them such information.

    To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt-out of receiving special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or Monoprice.com news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

    Correction/Updating/Reviewing Personal Information

    Monoprice, Inc. acknowledges that you have the right to access your personal information. If your personal information changes, or if you no longer desire our service, customers may change or review and delete/remove their stored account information such as street address or e-mail address through our website by visiting our "My Account" section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    Choice/Opt-out

    Our Web site gives you the opportunity to opt-out of receiving marketing communications from us. If you no longer wish to receive communications from us you may opt-out by calling 877-271-2592 or simply send us an email at privacy@monoprice.com with your email address.

    Notification of Changes If we decide to change our Privacy Policy, we will post those changes to this privacy statement, our homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.

    Chat Software Monoprice utilizes Microsoft’s Parature Chat software which facilitates real time customer service interaction. For more information, please refer to https://privacy.microsoft.com/en-us/privacystatement.

    We recommend that you review this policy periodically, as we may update it from time to time.

    If you have opted out of receiving communications from Monoprice.com, you will still be able to view news of policy changes at www.monoprice.com. Otherwise, you may e-mail us at support@monoprice.com or call us 877-271-2592 to ask our customer service department about changes and updates.

    Last Update: This is the official Privacy Policy as of March 28, 2017.

    SELF REGULATORY PRIVACY FRAMEWORK

    To learn more about our Self Regulatory Privacy Framework, please click on this link: https://www.monoprice.com/help/SelfRegulatoryPrivacy.

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