Monoprice Maker Ultimate 3D Printer - MK11 DirectDrive Extruder / 24V Power System (Open Box)
Product # 29538
$399.99
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Questions and Answers
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What is in the box?. I would get it if comes with all accessories
A shopper
on Apr 18, 2019
BEST ANSWER: It comes with everything you need to print except the filament and what your going to print.
I bought one regular price and one open box and the open box didn't have an extra build plate sticker.
They both run 7/24 for the most part.
I bought one regular price and one open box and the open box didn't have an extra build plate sticker.
They both run 7/24 for the most part.
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- John B on Apr 18, 2019
- Purchased on Jan 8, 2019
BEST ANSWER: It comes with everything you need to print except the filament and what your going to print.
I bought one regular price and one open box and the open box didn't have an extra build plate sticker.
They both run 7/24 for the most part.
I bought one regular price and one open box and the open box didn't have an extra build plate sticker.
They both run 7/24 for the most part.
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- Inaccurate
- John B on Apr 18, 2019
- Purchased on Jan 8, 2019
I expect each box can differ. I bought two, one was missing the knob for the front, no matter, I printed one from Thingiverse with the sample filament.
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- Andrew O on Apr 18, 2019
- Purchased on Dec 5, 2018
I got all accessories plus duplicate feet, build plate and wrenches.
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- Clint W on Apr 18, 2019
- Purchased on Jan 11, 2019
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What is the difference between the Product # 29538 and the Product #15710?
A shopper
on Mar 28, 2019
BEST ANSWER: There is no difference at all both excact same product but one is cheaper because its open box this means customer didnt like it and sent it back within its 30 day trial period. The first one we bought went bad in 3 weeks and they replaced it for us. keep in mind the open box only has a 90 day warn the new one has 1 year
in those periods they will service free and also pay for shipping both ways for the repair. If you are not well versed in tech no how to fix it i would suggest you get the new one for sure...
in those periods they will service free and also pay for shipping both ways for the repair. If you are not well versed in tech no how to fix it i would suggest you get the new one for sure...
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- Jim J on Mar 28, 2019
- Purchased on Aug 13, 2018
BEST ANSWER: There is no difference at all both excact same product but one is cheaper because its open box this means customer didnt like it and sent it back within its 30 day trial period. The first one we bought went bad in 3 weeks and they replaced it for us. keep in mind the open box only has a 90 day warn the new one has 1 year
in those periods they will service free and also pay for shipping both ways for the repair. If you are not well versed in tech no how to fix it i would suggest you get the new one for sure...
in those periods they will service free and also pay for shipping both ways for the repair. If you are not well versed in tech no how to fix it i would suggest you get the new one for sure...
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- Jim J on Mar 28, 2019
- Purchased on Aug 13, 2018
Same item; one is open box, therefore it is cheaper.
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- Steven Hersch H on Mar 28, 2019
- Purchased on Nov 5, 2018
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How much of a risk is open box?
A shopper
on Jun 8, 2018
BEST ANSWER: Thank you for your question.
The only risks would be that you may be missing certain accessories that you may have wanted and the warranty being 90 days as opposed to the one year.
The only risks would be that you may be missing certain accessories that you may have wanted and the warranty being 90 days as opposed to the one year.
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- Tyler C Staff on May 16, 2019
BEST ANSWER: Thank you for your question.
The only risks would be that you may be missing certain accessories that you may have wanted and the warranty being 90 days as opposed to the one year.
The only risks would be that you may be missing certain accessories that you may have wanted and the warranty being 90 days as opposed to the one year.
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- Tyler C Staff on May 16, 2019
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are the open box products tested?
New User U
on Jul 18, 2018
BEST ANSWER: Thank you for your question.
Yes, we would test our printers to ensure they work before they are shipped out again.
Yes, we would test our printers to ensure they work before they are shipped out again.
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- Tyler C Staff on May 2, 2019
BEST ANSWER: Thank you for your question.
Yes, we would test our printers to ensure they work before they are shipped out again.
Yes, we would test our printers to ensure they work before they are shipped out again.
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- Tyler C Staff on May 2, 2019
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Are your open box items not warrantied? That seems more than a bit crazy if so.
Peet M
on Aug 22, 2018
BEST ANSWER: Thank you for your question.
These printers would have a 30 day refund policy and 90 day repair policy on them.
These printers would have a 30 day refund policy and 90 day repair policy on them.
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- Tyler C Staff on May 3, 2019
BEST ANSWER: Thank you for your question.
These printers would have a 30 day refund policy and 90 day repair policy on them.
These printers would have a 30 day refund policy and 90 day repair policy on them.
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- Tyler C Staff on May 3, 2019
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I'm new to 3D printing. Does this come with any driver or software that will be needed to print?
Caleb W
on Nov 26, 2018
BEST ANSWER: Yes, it’s Wanhao’s version of Cura. Fails constantly and slices poorly. Better off downloading the most recent actual version of Cura (it’s free).
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- dan A on Jan 10, 2019
- Purchased on Dec 5, 2018
BEST ANSWER: Yes, it’s Wanhao’s version of Cura. Fails constantly and slices poorly. Better off downloading the most recent actual version of Cura (it’s free).
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- Inaccurate
- dan A on Jan 10, 2019
- Purchased on Dec 5, 2018
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does this come with all accessories and sample filament?
A shopper
on Apr 1, 2020
BEST ANSWER: Thank you for your question.
Since it is open box we cannot guarantee it will come with all the accessories or the sample filament.
Since it is open box we cannot guarantee it will come with all the accessories or the sample filament.
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- Inaccurate
- Tyler C Staff on Apr 2, 2020
BEST ANSWER: Thank you for your question.
Since it is open box we cannot guarantee it will come with all the accessories or the sample filament.
Since it is open box we cannot guarantee it will come with all the accessories or the sample filament.
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- Inaccurate
- Tyler C Staff on Apr 2, 2020
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Is this CSA approved for use in Canada?
Blake H
on Sep 30, 2017
What's the warranty on this opened box item? 30-days?
Jason H
on Aug 14, 2018
How long is the warranty on Open Box printers?
A shopper
on Jan 8, 2019
When my printer got clogged I replaced the nozzle only to find that the little tubing inside was the one clogged what kind of tubing do I need to get to replace it?
A shopper
on Apr 14, 2020
How can I get to auto home to finish a project I had to cancel?
A shopper
on Jun 27, 2020
Reviews
3.4 / 5.0
26 Reviews
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Rated 5 out of 5
great machine for what i got it for
I got this machine in Open Box for 250 dollars. Which is an amazing price for what you get. It is a solidly built machine. It works right out of the box. I did have to do some tweaking and lower the bed plate because the nozzle was dragging against the nozzle and making a loud grinding noise and my screw inside the knob wouldnt come out so that i could put the knob on but other than those 2 things the printer works well. It makes some beautiful prints and I would recommend this to others if they are looking for a good machine that just works. Just take some time to level the bed correctly so it isnt hitting the nozzle when it moves.
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Rated 1 out of 5
Disappointing purchase
It came without the holder for the filament... but since it was an open box purchase I won't hold that factor into the rating. What really bothers me is that I haven't been able to manage to produce a single 3D print yet... I have tried many many times and different filaments and this things moves, makes all kind of different noises (not too noisy fortunately) but the plastic only seems to flow sometimes... other times the nozzle simply moves and moves without any plastic coming out the nozzle.
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Rated 4 out of 5
Open box ultimate 3d printer
I understand it's a open box but I did have a few problems. I called support and they helped a lot with the problems. Over pleased with the product. Wish it came with at least a 30 day warranty.
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Rated 4 out of 5
Very solid printer; minor work needed
I've used this printer with both PLA and PETG and everything has turned out great. There were three problems with the printer initially. First, the PLA shipped with the printer had been opened and was in very bad shape, with lots of fracturing. This meant that I had to open up the extruder in several places to clean it out, which is when I discovered the second problem: that one of the tiny 1.5mm hex screws had been stripped. I used a rotary tool with a tiny diamond drill tip to cut a groove into its head, extracted it with a small Phillips extractor, and replaced all of the screws on the plate with higher quality ones that I bought at the local hardware store. (I also ordered better PLA and PETG.) The third problem is that the instructions are pretty useless, seemingly being outdated. The CURA software wasn't downloadable but on the SD card and the software had different choices for setup than the manual indicated. The instructions for inserting new filament were just plain wrong. All that being said, once the problems were fixed, new PLA acquired, and the bed leveled, this printer has been absolutely flawless. I tested both PLA and PETG with a bust of Lincoln which turned out perfect, even scaled down to 3cm. I relied on the community to give pointers about temperatures, and that data worked the first time.
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Rated 4 out of 5
Good product overall
I bought an open box Maker Ultimate for a good price. It was clear after about 5 hours of use that the cooling fans already had issues (both the motherboard fan and extruder fan. These fans are very cheap to replace (though it voids the warranty). Print quality is very good and the device itself is good for beginners to experienced users. Leveling is easy (just grab a 1mm feeler gauge) and you'll be up and running quickly. Overall a very good machine. with some upgrades needed for some easily replaceable components.
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Rated 2 out of 5
Extremely finicky - not having an auto leveling bed is awful
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Rated 1 out of 5
Piece of useless garbage, DOA
It doesn't work out of the box, ' error stopped temp sensor'. I can't fix it, Monoprice's system says I missed the return window by a few days (it was a Xmas present so it didn't get opened until then) and can't return it. I feel completely robbed by this hunk of junk.
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Rated 4 out of 5
Better than average printer for the money
This is a robust printer for the money. It is actually the Wanho Duplicator 6.
The printer works out of the box and produces decent models as long as the details aren't too fine. When printing on the highest resolution with the default settings the quality of the output goes down.
I am still tweaking Cura to produce the best possible prints.
The documentation is nearly non-existant and the firmware was last updated in 2016.
A full users and maintenance manual would be very nice.
Plexiglass sides and a top are available from another vendor but are prohibitively expensive.
I was unable to get the printer to print reliably via USB.
This printer does not have WiFi either so I am printing from memory card.
Bed leveling is extremely easy taking about 5 minutes using the built in step by step procedure.
If you have the money, buy the Prusa, if not this is a great deal for the money.
The printer works out of the box and produces decent models as long as the details aren't too fine. When printing on the highest resolution with the default settings the quality of the output goes down.
I am still tweaking Cura to produce the best possible prints.
The documentation is nearly non-existant and the firmware was last updated in 2016.
A full users and maintenance manual would be very nice.
Plexiglass sides and a top are available from another vendor but are prohibitively expensive.
I was unable to get the printer to print reliably via USB.
This printer does not have WiFi either so I am printing from memory card.
Bed leveling is extremely easy taking about 5 minutes using the built in step by step procedure.
If you have the money, buy the Prusa, if not this is a great deal for the money.
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Rated 5 out of 5
Beautiful prints, robust construction. Best in its price range.
I love this printer, bought one for work and loved it so much I bought one for home. The sturdy metal frame makes a world of difference, and the build-plate only moves up/down and so remains calibrated for longer. Everything about this feels rock-solid. The few things that arent 100/100 are easily remedied by printing the upgrades yourself! But even stock, this printer outperforms modified machines twice its price. You literally CANNOT go wrong with this printer.
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Rated 3 out of 5
It's not too bad. Consistently good (not great) prints.
(Full disclosure, I bought my Monoprice Ulitmate 3D as an OpenBox direct from Monoprice. They were very up front about the fact that some items might be missing and the the aesthetics might not be perfect. My rating is based on the actual printer and does not reflect anything having to do with it being open box.)That said here we go:
Shipping & Packaging - Mine came repacked in a box that was obviously not the original and a little over sized. There was great foam packing in place around the unit, but not on the interior. As a result, the little bag of parts and pieces had opened and everything got flung around inside the printer. Nothing seemed to be damaged though.
Out of the box, I noticed I was missing a few things - a power cord and any kind of setup instructions were the most notable. I did have sample filament, some PTFE tuning, a few screws, hex wrenches, a replacement surface for the build plate, the parts for the filament holder, and full size SD card (THANK YOU!). I can't say if i was supposed to have anything else because there was no guide or packing list. The frame and internal components are rock solid. I checked for loose screws (because I saw that in a video) and all were tight. Fortunately the power cord is a standard kind PC's use, so I had plenty and was able to power it on.
First use: The bed leveling is a little funky because you only level with three points - the front middle using the dial, and back left and right using knobs under the build plate. After running a few unsuccessful test cubes, I found that I needed to manually tighten the front screw a bit to compress that spring. Leveling after that worked fine. I really like the automatic filament loading and unloading (though it could go a little faster). I was still getting not-so-perfect prints, but after printing one of the samples on the SD card and it coming out great, I blamed Cura. After some tweaking I got good prints by slowing down to 50mm/sec.
After a month of printing: The stock part fan shroud is awful (as noted in many a review) and I had to print a different one. Still getting decent (not great) prints. To be clear the quality is what I'd expect from a $400 printer not a $4000 printer and I'm sure with more tweaking in Cura I could do better. I have had a problem trying to print anything but PLA. At higher temps (220+) the printer throws a heat sensor error and locks down (so no PETG or ABS). The control board fan under the printer has started to whine and grind when I turn the printer on until it gets up to speed (submitting as a warranty claim). I had to add a short piece of PTFE where the filament goes into the extruder. I had noticed that as filament was fed, it was cutting a slot into the plastic cover of the extruder housing.
Overall, I like the printer. It think it would be a great starter printer. It is simple to learn and use and it's consistent enough for me. If I didn't have the temp issue, I'd give it 4 stars.
Shipping & Packaging - Mine came repacked in a box that was obviously not the original and a little over sized. There was great foam packing in place around the unit, but not on the interior. As a result, the little bag of parts and pieces had opened and everything got flung around inside the printer. Nothing seemed to be damaged though.
Out of the box, I noticed I was missing a few things - a power cord and any kind of setup instructions were the most notable. I did have sample filament, some PTFE tuning, a few screws, hex wrenches, a replacement surface for the build plate, the parts for the filament holder, and full size SD card (THANK YOU!). I can't say if i was supposed to have anything else because there was no guide or packing list. The frame and internal components are rock solid. I checked for loose screws (because I saw that in a video) and all were tight. Fortunately the power cord is a standard kind PC's use, so I had plenty and was able to power it on.
First use: The bed leveling is a little funky because you only level with three points - the front middle using the dial, and back left and right using knobs under the build plate. After running a few unsuccessful test cubes, I found that I needed to manually tighten the front screw a bit to compress that spring. Leveling after that worked fine. I really like the automatic filament loading and unloading (though it could go a little faster). I was still getting not-so-perfect prints, but after printing one of the samples on the SD card and it coming out great, I blamed Cura. After some tweaking I got good prints by slowing down to 50mm/sec.
After a month of printing: The stock part fan shroud is awful (as noted in many a review) and I had to print a different one. Still getting decent (not great) prints. To be clear the quality is what I'd expect from a $400 printer not a $4000 printer and I'm sure with more tweaking in Cura I could do better. I have had a problem trying to print anything but PLA. At higher temps (220+) the printer throws a heat sensor error and locks down (so no PETG or ABS). The control board fan under the printer has started to whine and grind when I turn the printer on until it gets up to speed (submitting as a warranty claim). I had to add a short piece of PTFE where the filament goes into the extruder. I had noticed that as filament was fed, it was cutting a slot into the plastic cover of the extruder housing.
Overall, I like the printer. It think it would be a great starter printer. It is simple to learn and use and it's consistent enough for me. If I didn't have the temp issue, I'd give it 4 stars.
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