An Update from Bernard, CEO of Monoprice
May 19, 2020
To our valued customers,
We know COVID-19 is creating vast consequences for the way the world works. That’s why Monoprice continues to prioritize safety and logistics – so we can deliver quality products to you, when you need them. We are pivoting our business as the world changes - including maintaining critical inventory and stocking new products that make a difference in your day to day life.
We know too that soon, more businesses will be re-opening doors; Monoprice is prepared to help make sure when that happens, businesses can turn to us for the products they need.
Here are more details:
If you plan on visiting our Will Call facility, we kindly request customers to wear face masks or coverings while inside the building.
We’re continuing to evaluate how we can best help our customers and communities as we cope with the effects of COVID-19. If you have questions, the customer service team remains available by chat or email and is eager to help you as best we can.
Stay safe and take care.
Bernard Luthi
CEO, Monoprice
We know COVID-19 is creating vast consequences for the way the world works. That’s why Monoprice continues to prioritize safety and logistics – so we can deliver quality products to you, when you need them. We are pivoting our business as the world changes - including maintaining critical inventory and stocking new products that make a difference in your day to day life.
We know too that soon, more businesses will be re-opening doors; Monoprice is prepared to help make sure when that happens, businesses can turn to us for the products they need.
Here are more details:
- PPE In Stock - Personal protective equipment (PPE) is in high demand across nearly every industry and household in the country. If you’re looking for disposable masks, disinfecting wipes and/or hand sanitizer – Monoprice has a few different options in stock. There are quantity limits to ensure everyone can buy, so please check each product page for details.
- Expedited Product Delivery - We know that delivery times, in general, are long for customers, but thanks to the hard work of our Monoprice team members, we are maintaining safety protocol and still adding logistics resources so that we can ship products to you, quickly. In addition, Monoprice is focused on ensuring we have high demand products in stock so you can get what you need in a timely manner.
If you plan on visiting our Will Call facility, we kindly request customers to wear face masks or coverings while inside the building.
We’re continuing to evaluate how we can best help our customers and communities as we cope with the effects of COVID-19. If you have questions, the customer service team remains available by chat or email and is eager to help you as best we can.
Stay safe and take care.
Bernard Luthi
CEO, Monoprice
Previous Announcements
An Update from Bernard, CEO of Monoprice
April 7, 2020
To our valued customers,
As we all continue to manage the COVID-19 pandemic, Monoprice remains committed to supporting our customers and protecting our team while we serve you. At the same time, the COVID-19 pandemic continues to change the way that we live and do business. Amid reports of medical professionals lacking critical personal protective equipment (PPE), we’ve taken the initiative to team up with local hospitals, libraries, nonprofits, and others to address the COVID-19 epidemic and associated supply chain shortages by leveraging our 3D printing capabilities and technology.
Here’s the latest on how we’re supporting our team and those impacted by COVID-19:
As an essential business, we are continually updating our procedures to simultaneously function in the most cautious manner – carefully monitoring the latest guidelines from the CDC – and do our part to help those in the field working to combat COVID-19. Please continue to check back here for updates and reach out to our customer service team by chat or email if you need any assistance. We’re here to help.
Stay safe and take care.
Bernard Luthi
CEO, Monoprice
As we all continue to manage the COVID-19 pandemic, Monoprice remains committed to supporting our customers and protecting our team while we serve you. At the same time, the COVID-19 pandemic continues to change the way that we live and do business. Amid reports of medical professionals lacking critical personal protective equipment (PPE), we’ve taken the initiative to team up with local hospitals, libraries, nonprofits, and others to address the COVID-19 epidemic and associated supply chain shortages by leveraging our 3D printing capabilities and technology.
Here’s the latest on how we’re supporting our team and those impacted by COVID-19:
- 3D Printer Donations - The goal is to work closely with health systems, government agencies and local nonprofits by donating our 3D printers to help design, prototype, and produce parts that will be tested and potentially adopted by clinicians and those who are on the frontlines during these unprecedented times. Though we continue to accept donation inquires, right now our focus is to prioritize requests for hospitals, medical facilities, laboratories, and government agencies. To submit a request, please email [email protected].
- Team Appreciation & Safety - We are in awe of the strong commitment our team members are making during this unprecedented time. As an essential business, we couldn’t function without our outstanding employees who are making the choice to support Monoprice and its customers during this global pandemic. Although showing up to work is voluntary, to underline our appreciation, we’ve issued a $2 per hour wage increase to warehouse employees while Monoprice is operating under essential business requirements. In addition, we’ve increased our protocol for employee social distancing and cleaning – including staging shifts for smaller groups working together and providing gloves, masks and hand sanitizer to everyone.
As an essential business, we are continually updating our procedures to simultaneously function in the most cautious manner – carefully monitoring the latest guidelines from the CDC – and do our part to help those in the field working to combat COVID-19. Please continue to check back here for updates and reach out to our customer service team by chat or email if you need any assistance. We’re here to help.
Stay safe and take care.
Bernard Luthi
CEO, Monoprice
An Update from Bernard, CEO of Monoprice
March 20, 2020
To our valued customers,
The COVID-19 pandemic continues to change the way that we live and do business. In these uncertain times, Monoprice continues to put additional measures in place to support you.
Here are specific steps we are taking to ensure you continue to have the best possible experience with Monoprice:
Through all of this, we continue to make the health and safety of our employees a priority. We are following CDC guidelines and state mandates to prevent the spread of COVID-19.
We appreciate your business and will continue to prioritize your experience with Monoprice. Stay safe and take care.
Bernard Luthi
CEO, Monoprice
The COVID-19 pandemic continues to change the way that we live and do business. In these uncertain times, Monoprice continues to put additional measures in place to support you.
Here are specific steps we are taking to ensure you continue to have the best possible experience with Monoprice:
- Fair Pricing and Product Limits - Many items are in particularly high demand right now as more people are working remotely and businesses solidify network infrastructure. We will continue to place a high priority on keeping our prices low. In addition, if needed, we are prepared to place product limits on orders to help as many customers as we can, who are looking for the same types of items.
- Priority Orders - Though we continue to work around the clock to serve our individual customers, we are prioritizing orders for IT departments of essential services (e.g. health care systems, schools, government, financial institutions) that are working so hard to keep all of us safe and functional. We thank you for your understanding.
- Extra Technical Assistance - We believe it’s important to help each other as much as possible right now. We’re prepared to work with partners to source special products if needed, or redirect customers to sister companies if it means people will get a solution, faster. Also - our technical support teams are standing by to provide virtual training sessions and help with those who need help to get technology (like home offices) set up and running. Please continue to email or chat with us for help.
Through all of this, we continue to make the health and safety of our employees a priority. We are following CDC guidelines and state mandates to prevent the spread of COVID-19.
We appreciate your business and will continue to prioritize your experience with Monoprice. Stay safe and take care.
Bernard Luthi
CEO, Monoprice
An Update from Monoprice
March 18, 2020
Dear Monoprice Customers,
Through these unprecedented times, we’ve been focused on what we need to do to maintain the health and safety of our employees, vendors and supply partners – while also serving you, our valued customers.
Following recent news updates and guidance from the CDC on the latest status of Coronavirus (COVID-19), we’re taking necessary precautions to protect everyone while still working hard to fulfill orders and ship products. As we all face new challenges due to COVID-19, we are sharing updates and changes to our business, some of which may impact your order and experience with Monoprice:
Shipping Delivery Update
We have received an overwhelming number of orders in recent days and are experiencing longer than normal shipping times. We are working as quickly as possible to fulfill your orders, while keeping in mind safety precautions and the health of our team members and families.
We are in daily contact with our shipping partners and vendors and are focused on finding solutions and workarounds as needed.
We expect most orders to be shipped and delivered in the next 5-7 business days. You’ll automatically receive a shipped confirmation email and tracking link as soon as your order ships.
Temporary Suspension of Phone Support and Move to Virtual Chat
Phone support will be temporarily be suspended as of March 18, with an enhanced focus on virtual chat. Email and messaging support will be available during regular business hours to address your concerns via our Contact Us page.
Temporary Suspension of Store Shipping, Will Call Only Pick Up
As of March 18, and until further notice, Monoprice Store & Will Call will now be Will Call order pick-up only. Please wait for the “Your order is ready for pick-up at Will Call” email prior to coming in. Business hours have also been shortened by one hour from 9am-6pm PT to 9am-5pm PT.
Thank you for your continued support and understanding during this time. Rest assured that we are working to make your experience as seamless as possible. Stay safe and take care.
Bernard Luthi
CEO, Monoprice
Through these unprecedented times, we’ve been focused on what we need to do to maintain the health and safety of our employees, vendors and supply partners – while also serving you, our valued customers.
Following recent news updates and guidance from the CDC on the latest status of Coronavirus (COVID-19), we’re taking necessary precautions to protect everyone while still working hard to fulfill orders and ship products. As we all face new challenges due to COVID-19, we are sharing updates and changes to our business, some of which may impact your order and experience with Monoprice:
Shipping Delivery Update
We have received an overwhelming number of orders in recent days and are experiencing longer than normal shipping times. We are working as quickly as possible to fulfill your orders, while keeping in mind safety precautions and the health of our team members and families.
We are in daily contact with our shipping partners and vendors and are focused on finding solutions and workarounds as needed.
We expect most orders to be shipped and delivered in the next 5-7 business days. You’ll automatically receive a shipped confirmation email and tracking link as soon as your order ships.
Temporary Suspension of Phone Support and Move to Virtual Chat
Phone support will be temporarily be suspended as of March 18, with an enhanced focus on virtual chat. Email and messaging support will be available during regular business hours to address your concerns via our Contact Us page.
Temporary Suspension of Store Shipping, Will Call Only Pick Up
As of March 18, and until further notice, Monoprice Store & Will Call will now be Will Call order pick-up only. Please wait for the “Your order is ready for pick-up at Will Call” email prior to coming in. Business hours have also been shortened by one hour from 9am-6pm PT to 9am-5pm PT.
Thank you for your continued support and understanding during this time. Rest assured that we are working to make your experience as seamless as possible. Stay safe and take care.
Bernard Luthi
CEO, Monoprice
