Support

Monoprice.com accepts the following Payment Methods:

- Visa - Mastercard - Discover - American Express - PayPal - Google Checkout - Prepaid Company Check, Personal Check, Cashier Check or Money Order (Note: All Prepaid Orders will take longer to process due to all checks must cleared, including Cashier's Check due to the existence of fraudulent checks.) No Purchase Order, Fax, and C.O.D. orders please. Sorry, No International Credit Card except Canadian customer.

Monoprice.com offers the following shipping methods:

USPS First Class	Takes 3-4 Business Days plus 1 days processing time.
USPS Priority	Takes 2-3 Business Days plus 1 days processing time.
USPS Air Parcel	Takes 7-14 Business Days plus 1 days processing time, however, when the custom in Canada holds it, it may take longer.
USPS Priority International	Takes 6-10 Business Days plus 1 days processing time, however, when the custom in Canada holds it, it may take longer.
UPS Ground	Takes 1-5 Business Day depending on location plus 1 days processing time. For example, it takes 1-2 business days for CA and 4-5 business days for NY.
UPS 3 Day Select	Takes 3 Business Day plus 1 days processing time.
UPS 2nd Day Air	Takes 2 Business Day plus 1 days processing time.
UPS Next Day Air	Takes 1 Business Day plus 1 days processing time.
APO/FPO Welcome!	Takes 2-4 weeks plus 1 days processing time.
OnTrac	Takes 1 Business Day plus 1 day processing time. (Monday-Friday Only, Saturday delivery requires additional charges)

Price Matching / Price Policy Unfortunately, we do not currently offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable. Returns For Refund: All returns must be authorized by monoprice.com within 21 days of the invoice date. There's NO RESTOCKING FEE applied to any return item(s). However, S&H cost is not refundable. For Replacement: After 21 days, Monoprice only replace the item(s) for the same item(s) during its warranty period if it is defective. Sorry, we do not exchange it with any different item. Warranty Information You are entitled to the manufacturer's limited express warranty, if any, that accompanies the product. monoprice.com makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. monoprice.com shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product. Warranty Period:  - Switches and other Electronic products:1 year  - Cables and Non-Electronic products: Lifetime  - Printer Toners: 1 year Errors and Omissions monoprice.com makes every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. monoprice.com makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. If an error is made and a product is listed at an incorrect price, monoprice.com shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, monoprice.com shall immediately issue a credit in the amount of the incorrect price. Note: We do not guarantee monoprice.com prices listed on other Web sites or price engines. Non-U.S. Net Users Sales of our products must follow U.S. Commerce Department Regulations and State Department restrictions. Certain hardware products may not be exported to certain countries, or may be exported only with individual licenses; and software that contains DES data and/or encryption technology may not be exported outside the U.S. monoprice.com Standard Terms of Sale All sales are subject to the following terms and conditions: 1. Customer Acknowledgment. Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from monoprice.com. The Customer agrees that any dispute with monoprice.com arising out of the Customer's purchase from monoprice.com shall be brought by the Customer exclusively in the state or federal courts situated in the State of California; and the Customer hereby agrees that such venue is appropriate and that monoprice.com agreement to sell and deliver products to the Customer is dependent on this provision. 2. Purchase Price. (a) Prices are listed in monoprice.com's web site, and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. (b) Payment is due before shipment, unless credit terms have been arranged in advance with monoprice.com's Credit Department. In such case, payment terms shall be as set forth in the credit agreement. (c) monoprice.com sales and use taxes for sales made to residents of the State(s) of California. monoprice.com shall not be liable for handling or customs charges for shipments outside the United States. 3. Shipping Terms. monoprice.com will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once monoprice.com delivers the Product to the carrier. Delivery times are estimates only and monoprice.com shall not be liable for delays. 4. Vendor License Agreements. Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher. 5. International. Products sold by monoprice.com , including equipment and software, may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher. 6. LIMITED MANUFACTURER'S WARRANTY. (a) monoprice.com warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software Products it distributes (b) monoprice.com does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products. (c) YEAR 2001 DISCLAIMER. monoprice.com ENCOURAGES ITS SUPPLIERS TO MAKE THEIR PRODUCTS AND SERVICES YEAR 2001 COMPLIANT. HOWEVER, monoprice.com CANNOT AND DOES NOT REPRESENT OR WARRANT THAT ANY PRODUCT IT ADVERTISES OR SELLS IS FREE FROM DATE RELATED ERRORS RESULTING FROM THE TURN OF THE CENTURY (THE YEAR 2001). ANY INFORMATION PROVIDED ON PRODUCTS HAS BEEN FURNISHED BY THE MANUFACTURER AND IS PROVIDED TO END USERS "AS IS." STATEMENTS MADE TO YOU IN THE COURSE OF ANY PRIOR, CURRENT, OR FUTURE SALE ARE SUBJECT TO THE YEAR 2001 INFORMATION AND READINESS DISCLOSURE ACT. IN THE CASE OF A DISPUTE, THIS ACT MAY REDUCE YOUR LEGAL RIGHTS REGARDING THE USE OF ANY SUCH STATEMENTS, UNLESS OTHERWISE SPECIFIED BY YOUR CONTRACT OR TARIFF. (d) monoprice.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE. 7. LIMITATION OF LIABILITY. IN NO EVENT SHALL monoprice.com BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL monoprice.com LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM monoprice.com. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE. 8. Returns. Returns of Products are subject to monoprice.com current return policies, which are set forth on the web site, and shipping statement, subject to any additional or lesser return rights adopted by the manufacturer or publisher. These Terms of Sale represent the complete and final agreement between the Customer and monoprice.com for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in monoprice.com 's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect. 9. General. (a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of California. (b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect. (c) monoprice.com shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. (d)These Terms of Sale may be modified from time to time by monoprice.com without notice, and are current as of the date of the web site. Please refer to the current web site. BackOrder Policy We are doing our best to ship your backordered or preordered product to you as soon as possible. Normally it takes us about 1-2 weeks to deliver you the product. But, some items are unpredictable the date of delivery, so please call us at our phone number if you have any questions. Customer Service number 1-909-989-6887 to request to cancel a backorder. Return Policy (Warranties, Guarantees & Returns) Returns For Refund: All returns must be authorized by monoprice.com within 21 days of the delivery date. There's NO RESTOCKING FEE applied to any return item(s). However, S&H cost is not refundable. For Replacement: After 21 days, Monoprice only replace the item(s) for the same item(s) during its warranty period if it is defective. Sorry, we do not exchange it with any different item. Warranties Most manufacturers offer a standard warranty against defects. Such warranties typically cover the product for at least one year from the date of invoice. To look up basic warranty information, find the product using one of our searches and click on the product name to bring up the product's information. Warranty information is listed under "Product Details" near the bottom of the page. If a product proves to be defective during the covered period, call Customer Service at 1-909-989-6887 and we will arrange to repair or replace your product according to the manufacturer's terms.