Both feet of the ladder arrived broken and actually crumbled when the box with the ladder in it was first opened. Upon further inspection, the feet material seemed hard and brittle. Return shipping to Monoprice would have exceeded cost of feet replacement, plus add delay time for ladder implementation. Had to order two new feet from Telesteps ($21.99). Took about a week to arrive. Installed new feet. Ladder now seems to perform as expected. We are not new to these Telesteps ladders and have used them for many years. Did not expect this problem when ordering from Monoprice.