Monoprice BT-500ANC Bluetooth with aptX-HD, Google Assistant, Wireless Over Ear Headphones with Hybrid Active Noise Cancelling (ANC)
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Questions and Answers
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Browse 38 questions
and 73 answers
Do these fold or condense to make smaller for traveling?
Charles G
on Feb 25, 2020
BEST ANSWER: A little, not much. The sides hinge inwards just above each ear cup and the ear cups swivel about 90 degrees. Excellent fit, great sound make the size worth working around.
By the way, I also have a set of the cheaper model BT-300ANC, which I think I like better. Same design, but the 500ANC is almost disturbingly quiet when the ANC is on. Either one is well worth the investment.
By the way, I also have a set of the cheaper model BT-300ANC, which I think I like better. Same design, but the 500ANC is almost disturbingly quiet when the ANC is on. Either one is well worth the investment.
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- RON L. on Feb 25, 2020
- Purchased on Dec 3, 2019
BEST ANSWER: A little, not much. The sides hinge inwards just above each ear cup and the ear cups swivel about 90 degrees. Excellent fit, great sound make the size worth working around.
By the way, I also have a set of the cheaper model BT-300ANC, which I think I like better. Same design, but the 500ANC is almost disturbingly quiet when the ANC is on. Either one is well worth the investment.
By the way, I also have a set of the cheaper model BT-300ANC, which I think I like better. Same design, but the 500ANC is almost disturbingly quiet when the ANC is on. Either one is well worth the investment.
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- RON L. on Feb 25, 2020
- Purchased on Dec 3, 2019
Yes they fold up, as in the very bottom picture on the site. The headphones tuck under the part that goes over the head. The case is not compressable, and although it provides good protection, I found it to be very bulky.
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- Carlanurse on Feb 25, 2020
- Purchased on Dec 1, 2019
Yes they fold into the loop on each side, plus it comes with a hard case for protection.
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- Joshua G on Feb 25, 2020
- Purchased on Dec 2, 2019
Yes they do but not much. From about 7" x 9" down to 7"x7".
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- Anthony R on Feb 27, 2020
- Purchased on Dec 5, 2019
The ear pieces do fold but it still makes a bulky package.
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- Abe S on Feb 25, 2020
- Purchased on Dec 6, 2019
They do and fit into a carrying case
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- Edward A on Feb 25, 2020
- Purchased on Dec 3, 2019
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Do these come with cords needed to plug in 1/4" jack?
Max C
on Apr 24, 2020
BEST ANSWER: The Monoprice BT-500 ANC wireless headphones come with dual 3.5 mm jacks, one for the headphoneS and one to plug into the electronics. You would need a 1/4” (6.35mm) adapter jack.
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- Rene D on Apr 24, 2020
- Purchased on Nov 25, 2019
BEST ANSWER: The Monoprice BT-500 ANC wireless headphones come with dual 3.5 mm jacks, one for the headphoneS and one to plug into the electronics. You would need a 1/4” (6.35mm) adapter jack.
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- Rene D on Apr 24, 2020
- Purchased on Nov 25, 2019
Yes. But it does not come with the online mic or any controls for volume or other functions. Just audio out. I hope it helps.
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- lostass on Apr 24, 2020
- Purchased on Nov 26, 2019
Comes with cable for a standard stereo headphone jack (3.5mm) -- a male to male cable. You will need an adapter to go from that to 1/4" (6.35mm).
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- Carlos R on Apr 24, 2020
- Purchased on Nov 20, 2019
They come with the standard 1/8 mini so you would need to purchase an adapter from mini Female to 1/4 Male.
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- Ben W on Apr 24, 2020
- Purchased on Dec 1, 2019
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Do these headphones have an outlet that allows you to connect them with in-flight entertainment on a plane?
A shopper
on Dec 10, 2019
BEST ANSWER: These headphones have a 1/8” jack so you can use them wirelessly via Bluetooth or corded like regular headphones. It comes with a cord. This is a standard 1/8” to 1/8” audio cord. Some airplanes still have a double pin jack which requires an adapter. The package does not include one of these adapters. You would need to buy one yourself. Airplanes do not have Bluetooth connections to their entertainment systems so you do need a cord, but yes you can plug these in and use the noise cancelling function at the same time.
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- Martin S on Dec 10, 2019
- Purchased on Nov 29, 2019
BEST ANSWER: These headphones have a 1/8” jack so you can use them wirelessly via Bluetooth or corded like regular headphones. It comes with a cord. This is a standard 1/8” to 1/8” audio cord. Some airplanes still have a double pin jack which requires an adapter. The package does not include one of these adapters. You would need to buy one yourself. Airplanes do not have Bluetooth connections to their entertainment systems so you do need a cord, but yes you can plug these in and use the noise cancelling function at the same time.
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- Martin S on Dec 10, 2019
- Purchased on Nov 29, 2019
The phone has a 3.5 mm headphone jack that is compatible with most airlines today that provide in flight entertainment. The headphones come with a cord that has 3.5 mm connectors on both ends. Most planes no longer use the two jack plastic prong adapter. In fact if you "purchase" headphones n the plane, they usually end in a 3.5 mm prong.
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- Ira M on Dec 10, 2019
- Purchased on Nov 29, 2019
Mine came with a 3.5 mm cable that plugs into the AUX jack. Most newer aircraft entertainment systems use the 3.5 mm plugs also, but you also might need the 2-prong converter.
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- Rene D on Dec 10, 2019
- Purchased on Nov 25, 2019
Yes believe so if the airline has a matching plug size 3.5 mm
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- Guest on Dec 11, 2019
- Purchased on Nov 29, 2019
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Which side is the left channel?
A shopper
on Dec 31, 2019
BEST ANSWER: The sides are labelled L and R. It would be safe to assume that the side labelled L is left channel.
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- lostass on Jan 16, 2020
- Purchased on Nov 26, 2019
BEST ANSWER: The sides are labelled L and R. It would be safe to assume that the side labelled L is left channel.
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- lostass on Jan 16, 2020
- Purchased on Nov 26, 2019
The one with the volume buttons. The right side has the ANC on/off switch.
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- Carlos R on Dec 31, 2019
- Purchased on Nov 20, 2019
They are marked inside Left and Right, just above the swivel for each side. The left side is the side with the Power Button on it and the Volume Control also. The Right side is the side with the ANC On/Off Switch
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- James R on Jan 6, 2020
- Purchased on Jan 1, 2020
The buttons should be facing towards the back so your thumbs can press them.
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- Anthony R on Jan 3, 2020
- Purchased on Dec 5, 2019
The left channel is the side with the power button and the volume buttons
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- Chuck S on Dec 31, 2019
- Purchased on Dec 10, 2019
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It comes with a male to male 3.5mm cable for wired use.
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- Carlos R on Apr 24, 2020
- Purchased on Nov 20, 2019
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How does the ANC and sound quality of these BT500-ANC compare to the original Monoprice Noise Cancelling headphones aka Bose QC15 replicas?
A shopper
on Mar 22, 2020
BEST ANSWER: Tough question! I can only say that when I started using these phones, I was hugely impressed by their value. The sound is perfectly good and the noise-cancelling works. My only complaint is that you can hear the wind pretty loud if it's windy out. But for the money, these are keepers. I mean, you really can't go wrong, not for 69 bucks. (BTW, I'm in Canada and they took forever to arrive; I don't blame Monoprice -- it's Canada Post that's slow. So it's worth paying extra for proper shipping.)
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- R A on Mar 22, 2020
- Purchased on Jan 13, 2020
BEST ANSWER: Tough question! I can only say that when I started using these phones, I was hugely impressed by their value. The sound is perfectly good and the noise-cancelling works. My only complaint is that you can hear the wind pretty loud if it's windy out. But for the money, these are keepers. I mean, you really can't go wrong, not for 69 bucks. (BTW, I'm in Canada and they took forever to arrive; I don't blame Monoprice -- it's Canada Post that's slow. So it's worth paying extra for proper shipping.)
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- R A on Mar 22, 2020
- Purchased on Jan 13, 2020
I have both and the BT500-ANC's have much better sound quality overall - it's deeper and has more bass. The major difference is that the noise cancelling is a little more... obvious... that the previous model when you first start using it. It only took about 30 minutes to get used to it.
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- Kevin L on Mar 23, 2020
- Purchased on Feb 1, 2020
I have not actually used the headphones, as I bought them as a gift for a friend, but I'll ask her if I can try tem out and compare them to my BT500 pair and re-post.
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- Fergus S on Mar 22, 2020
- Purchased on Feb 19, 2020
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Are these USB-C?
Shaun S
on May 21, 2020
BEST ANSWER: No, it's Micro B (like older vintage Android phones). It's one of my few remaining holdovers.
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- RON L. on May 21, 2020
- Purchased on Dec 3, 2019
BEST ANSWER: No, it's Micro B (like older vintage Android phones). It's one of my few remaining holdovers.
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- RON L. on May 21, 2020
- Purchased on Dec 3, 2019
No, they are not. They use the micro-USB connector.
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- Abe S on May 22, 2020
- Purchased on Dec 6, 2019
Nope, just micro-usb. It does come with one though.
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- Joshua G on May 21, 2020
- Purchased on Dec 2, 2019
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Booklet says up to 14 hours with Bluetooth and ANC on.
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- James R on Jan 6, 2020
- Purchased on Jan 1, 2020
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Is this headset Skype certified?
A shopper
on Nov 20, 2019
There's nothing in the Booklet which says Skype Certified. So no.
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- James R on Jan 6, 2020
- Purchased on Jan 1, 2020
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Can these headphones connect to two devices at once? Do these headphones allow for seamless transition from one device to another?
Justin B
on Dec 12, 2019
BEST ANSWER: Thank you for your question.
These can only connect to and play audio from one device at a time.
These can only connect to and play audio from one device at a time.
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- Tyler C Staff on Dec 16, 2019
BEST ANSWER: Thank you for your question.
These can only connect to and play audio from one device at a time.
These can only connect to and play audio from one device at a time.
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- Tyler C Staff on Dec 16, 2019
You have to turn off one device before pairing with another device.
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- James R on Jan 6, 2020
- Purchased on Jan 1, 2020
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What adapters do you need to watch tv?
A shopper
on Mar 27, 2020
BEST ANSWER: Thank you for your question.
If your TV has a 3.5mm or digital audio optical output you could use one of our Bluetooth transmitters to send the audio from your TV to the transmitter and finally to your headphones when they are set to Bluetooth mode.
If your TV has a 3.5mm or digital audio optical output you could use one of our Bluetooth transmitters to send the audio from your TV to the transmitter and finally to your headphones when they are set to Bluetooth mode.
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- Tyler C Staff on Mar 27, 2020
Monoprice Bluetooth 5 Transmitter & Receiver with Qualcomm aptX Audio, Qualcomm aptX Low Latency Audio, AAC, and SBC Codecs
BEST ANSWER: Thank you for your question.
If your TV has a 3.5mm or digital audio optical output you could use one of our Bluetooth transmitters to send the audio from your TV to the transmitter and finally to your headphones when they are set to Bluetooth mode.
If your TV has a 3.5mm or digital audio optical output you could use one of our Bluetooth transmitters to send the audio from your TV to the transmitter and finally to your headphones when they are set to Bluetooth mode.
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- Tyler C Staff on Mar 27, 2020
Monoprice Bluetooth 5 Transmitter & Receiver with Qualcomm aptX Audio, Qualcomm aptX Low Latency Audio, AAC, and SBC Codecs
You will need to purchase a Bluetooth Audio Receiver. Make sure it is the right one for your TV.
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- Anthony R on Mar 28, 2020
- Purchased on Dec 5, 2019
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Will this headset work with an Apple i-pod devise?
A shopper
on Dec 1, 2019
BEST ANSWER: Thank you for your question.
These headphones will work with any device that has Bluetooth Transmission.
These headphones will work with any device that has Bluetooth Transmission.
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- Tyler C Staff on Dec 10, 2019
BEST ANSWER: Thank you for your question.
These headphones will work with any device that has Bluetooth Transmission.
These headphones will work with any device that has Bluetooth Transmission.
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- Tyler C Staff on Dec 10, 2019
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How do you access Google Assistant?
Ross K
on Feb 27, 2020
BEST ANSWER: From Page 7 of the manual:
"With the headphones in standby mode, momentarily double-press the Bluetooth Button"
"With the headphones in standby mode, momentarily double-press the Bluetooth Button"
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- Inaccurate
- Howard K on Feb 29, 2020
BEST ANSWER: From Page 7 of the manual:
"With the headphones in standby mode, momentarily double-press the Bluetooth Button"
"With the headphones in standby mode, momentarily double-press the Bluetooth Button"
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- Inaccurate
- Howard K on Feb 29, 2020
I use these headphones only for music/podcasts with noise reduction on airliners. Can't help you there
- Reply
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- Thomas G on Feb 27, 2020
- Purchased on Jan 2, 2020
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Can you Mute the microphone?
Christina G
on Mar 28, 2020
BEST ANSWER: I don't think the headset can mute a call, but you can use the mute function on your cell phone to mute. I read the instruction book and it made no mention of that function.
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- Robin J on Mar 29, 2020
- Purchased on Jan 5, 2020
BEST ANSWER: I don't think the headset can mute a call, but you can use the mute function on your cell phone to mute. I read the instruction book and it made no mention of that function.
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- Robin J on Mar 29, 2020
- Purchased on Jan 5, 2020
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will it connect to my smart tv?
A shopper
on Jun 18, 2020
BEST ANSWER: They connect direct to mine. I have a Samsung TV and connects with Bluetooth. Don't have to worry about cords.
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- Inaccurate
- Louis R on Jul 7, 2020
- Purchased on May 31, 2020
BEST ANSWER: They connect direct to mine. I have a Samsung TV and connects with Bluetooth. Don't have to worry about cords.
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- Louis R on Jul 7, 2020
- Purchased on May 31, 2020
If your TV is Bluetooth compatible or has a 3.5mm output, yes.
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- Jonathan D on Jun 18, 2020
- Purchased on Nov 27, 2019
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What size will the drivers be on these headphones?
A shopper
on Oct 24, 2019
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Does the hybrid noise cancellation work better than the basic ANC on the 300anc model? Please describe the difference.
Lillian D
on Nov 25, 2019
BEST ANSWER: Yes, the ANC on the BT-500ANC performs better than the BT-300ANC.
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- New User U Staff on Nov 25, 2019
BEST ANSWER: Yes, the ANC on the BT-500ANC performs better than the BT-300ANC.
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- New User U Staff on Nov 25, 2019
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How does the hybrid noise cancellation on the BT-500ANC compare to the SonicSolace Active Noise Cancelling Bluetooth 5?
A shopper
on Dec 8, 2019
BEST ANSWER: The noise cancellation on these is better than the SonicSolace.
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- New User U Staff on Dec 9, 2019
BEST ANSWER: The noise cancellation on these is better than the SonicSolace.
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- New User U Staff on Dec 9, 2019
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Hi, 2 questions.
1. How is the Bass?
2. How is the microphone for calls and etc. Both indoor and outdoor?
1. How is the Bass?
2. How is the microphone for calls and etc. Both indoor and outdoor?
New User U
on Jun 26, 2020
BEST ANSWER: Base is ok. Call reception is good. For the price they are a 9 out of 10.
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- Richard F on Jun 26, 2020
- Purchased on Dec 2, 2019
BEST ANSWER: Base is ok. Call reception is good. For the price they are a 9 out of 10.
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- Richard F on Jun 26, 2020
- Purchased on Dec 2, 2019
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Do these headphones work with Alexa?
Vince P
on Jul 25, 2020
BEST ANSWER: To my knowledge, no. These are Bluetooth headphones, but are not network-enabled, which they would need to be to work with Alexa, Google Home, etc.
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- Randy H on Jul 25, 2020
- Purchased on Dec 1, 2019
BEST ANSWER: To my knowledge, no. These are Bluetooth headphones, but are not network-enabled, which they would need to be to work with Alexa, Google Home, etc.
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- Randy H on Jul 25, 2020
- Purchased on Dec 1, 2019
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My question is, why do these headphones power off? I am waiting for a call to come in and they have to be powered on, AGAIN, to take the call.
Gregory M
on Aug 12, 2020
BEST ANSWER: nonuse...just tap a button once and again or play a song and they stay connected longer
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- ritam314 r on Aug 29, 2020
BEST ANSWER: nonuse...just tap a button once and again or play a song and they stay connected longer
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- ritam314 r on Aug 29, 2020
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How do these compare to the BT-300ANC and the Sonic Solace BT5 Headphones in terms of build quality. The Mount that connects the earpads looks like plastic??
David B
on Aug 20, 2020
BEST ANSWER: I own the ANC500s but not the others. I feel that these headphones are built quite well especially for the price and have been happy with them. They are comparable to several models I tried out at Best Buy last year that were several times the price
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- C J on Aug 20, 2020
- Purchased on Feb 24, 2020
BEST ANSWER: I own the ANC500s but not the others. I feel that these headphones are built quite well especially for the price and have been happy with them. They are comparable to several models I tried out at Best Buy last year that were several times the price
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- C J on Aug 20, 2020
- Purchased on Feb 24, 2020
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What is included in box?
Dan M
on Sep 6, 2020
BEST ANSWER: The headphones, a case, a micro USB charging cable, and a 3.5mm headphone cable for wired listening.
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- Jeff S on Sep 6, 2020
- Purchased on Nov 28, 2019
BEST ANSWER: The headphones, a case, a micro USB charging cable, and a 3.5mm headphone cable for wired listening.
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- Jeff S on Sep 6, 2020
- Purchased on Nov 28, 2019
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Are these Bluetooth 5.0 aptx hd codec low latency codex?
A shopper
on Sep 18, 2020
BEST ANSWER: I use these Headphones with my TV and it's a fraction of a second difference from TV Sound to incoming to Headphones.
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- James R on Jan 4, 2021
- Purchased on Jan 1, 2020
BEST ANSWER: I use these Headphones with my TV and it's a fraction of a second difference from TV Sound to incoming to Headphones.
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- James R on Jan 4, 2021
- Purchased on Jan 1, 2020
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I am trying to connect these headphones to my new phone LG V60 Thinq60. The phone connects to the headphones only using AptX Adaptive, not AptX HD, and when I start playing music the headphones get powered off. Why can't the headphones connect with AptX HD? I am able to connect other headphones with my phone and I can connect the headphones to other devices like my iPad and laptop.
A shopper
on Nov 27, 2020
BEST ANSWER: Could be your LG doesnt transmit in aptxHD.
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- New User U Staff on Nov 27, 2020
BEST ANSWER: Could be your LG doesnt transmit in aptxHD.
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- New User U Staff on Nov 27, 2020
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Are these compatible with PS4?
A shopper
on Dec 8, 2020
BEST ANSWER: I got this answer from online.
You can connect Bluetooth headphones to a PS4, but only if they are compatible with the PS4. ... Some Bluetooth headphones come with a special dongle that you need to plug in to the controller or console to properly connect to your PS4. Sep 20, 2019. I hope this answers your question.
You can connect Bluetooth headphones to a PS4, but only if they are compatible with the PS4. ... Some Bluetooth headphones come with a special dongle that you need to plug in to the controller or console to properly connect to your PS4. Sep 20, 2019. I hope this answers your question.
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- Inaccurate
- James R on Dec 8, 2020
- Purchased on Jan 1, 2020
BEST ANSWER: I got this answer from online.
You can connect Bluetooth headphones to a PS4, but only if they are compatible with the PS4. ... Some Bluetooth headphones come with a special dongle that you need to plug in to the controller or console to properly connect to your PS4. Sep 20, 2019. I hope this answers your question.
You can connect Bluetooth headphones to a PS4, but only if they are compatible with the PS4. ... Some Bluetooth headphones come with a special dongle that you need to plug in to the controller or console to properly connect to your PS4. Sep 20, 2019. I hope this answers your question.
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- Inaccurate
- James R on Dec 8, 2020
- Purchased on Jan 1, 2020
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What are the ear cups inner dimensions? The 8323 are too tight for me.
Lenard F
on Nov 20, 2019
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Rated 5 out of 5
Big change.
I absolutely love these! I spend on average about 120hrs. per year operating my lawn tractor and before buying these, always wore regular hearing protection. Still I had to listen to steady drone of the engine and mower deck. With these, all I hear is music and slight tractor/mower noise. What an enjoyable change! Highly recommend!!
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Rated 1 out of 5
I've never really been able to use them due to random power off
These headphones randomly disconnect from bluetooth or turn off to such a degree they're unusable.
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Rated 5 out of 5
Really, really good noise cancelling headphones!
Amazingly good deal on a solid piece of gear. I bought it for my son for Christmas but now I want it!
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Rated 4 out of 5
Really good but need one change
Love how they look, feel and sound. Not sure how they could be beat for the price! Only draw back that results in 4 stars is the headphones say “battery low” very often once they are around 30% charge or so. Wish that could be turned off as it really interrupts using them for what would still be a solid bit of time. Most concerned about this when on trips. Manual doesn’t reference any way to turn that feature off, if there is these are easily 5 star quality.
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Rated 4 out of 5
good value
It’s been disappointing that it does not work with my Samsung TV, but because it has no trouble using it with anything else the fault is likely with the TV. Can’t be certain about that, though, because my older MDR-XB650BT headphones worked reliably with this TV. Other than that these seem to be a good value.
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Rated 5 out of 5
They work great
Sound great, price was right
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Rated 5 out of 5
Good affordable BT headphones
Great, comfortable, affordable Bluetooth headset. A few notes. I owned the BT-300ANC for a few years before this one. BT-300ANC is a bit more comfortable (That might be due to having worn it for two years). The ANC works fine, but note, it will cut out the lower frequencies on music / games (more so than the BT-300 ANC). I generally only use ANC when I fly and doubt I will take these flying due to size.
I do not use the microphone much for calls, as I have a plantronic for that, but in my tests the audio quality was good.
Generally I think most people would probably prefer the more affordable BT-300 ANC, but I like the BT-500ANC due to A) Aesthetic and B) Much longer battery life.
I do not use the microphone much for calls, as I have a plantronic for that, but in my tests the audio quality was good.
Generally I think most people would probably prefer the more affordable BT-300 ANC, but I like the BT-500ANC due to A) Aesthetic and B) Much longer battery life.
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Rated 5 out of 5
Love it. Works very well with bluetooth connection to my Android phone.
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Rated 5 out of 5
Best in class
Excelent device and fast shipping.
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Rated 4 out of 5
Very impressive budget ANC
Sounds great when eq'd, solid ANC, incredible value and customer experience
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