I am trying to return it, but customer service is not responding to my email.
It is just too small.

This product is fine if you only have to shred a few pages at a time every once in a while (i.e., personal use). The auto shutoff feature is great for not overheating the motor and therefore extending the life of the product, but you only get a few minutes worth of shredding before it shuts off and then you have to wait for its self-imposed cool down period before you can shred more. Unfortunately, that is not convenient for a home office if you regularly have large documents that need to be shredded (like my husband in his current WFH situation). He currently has a pile of paper sitting on the floor next to the shredder because it takes so long to get through. Likewise, I now have a pile of personal documents waiting to be shredded. For the price and my original purpose of occasional personal use, it's great, though.

great works so well

Not too small, but perfect for my office at home. Has all the features that I wanted and needed. It should last me a long time.

The Monoprice shredder works great! The craftsmanship of this shredder is high quality, and I really l love the fact that this shredder has a very low whisper like noise control sound, when it's shredding the paper. This Monoprice shredder is perfect in all aspects of functionally and other features for my needs!

It's an entry level shredder although it rates itself better then that. It will do Cd/dvds one at a time. Anymore than 3 pages causes it to stop. Keep the sheets to 3 or less, 1 dvd/cd and it'll do just fine

Good quality, very quiet. I would recommend to others