STITCH by Monoprice Smart Water Leak/Flood Sensor with Probe and Alarm, Works with Amazon Alexa and Google Home for Touchless Voice Control, No Hub Required
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Questions and Answers
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Browse 34 questions
and 94 answers
Hello,
Can I have multiple sensors associated with a single account?
Can I have multiple sensors associated with a single account?
Mark A
on Oct 22, 2018
BEST ANSWER: Yes, I have the motion sensor 3 light bulbs, water sensor and plug all on one account and shared to another phone to control.
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- Curtis G Staff on Oct 25, 2018
- Purchased on Aug 31, 2018
STITCH by Monoprice Wireless Smart LED Light Bulb, Dimmable Soft White, 50W Equivalent, Works with Amazon Alexa and Google Assistant for Touchless Voice Control, No Hub Required
STITCH by Monoprice Wireless Smart Plug with Energy Monitoring and Reporting; Works with Amazon Alexa and Google Assistant for Touchless Voice Control, No Hub Required
STITCH by Monoprice Wireless Smart Motion Sensor; Works with Amazon Alexa and Google Home for Touchless Voice Control, No Hub Required
BEST ANSWER: Yes, I have the motion sensor 3 light bulbs, water sensor and plug all on one account and shared to another phone to control.
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- Curtis G Staff on Oct 25, 2018
- Purchased on Aug 31, 2018
STITCH by Monoprice Wireless Smart LED Light Bulb, Dimmable Soft White, 50W Equivalent, Works with Amazon Alexa and Google Assistant for Touchless Voice Control, No Hub Required
STITCH by Monoprice Wireless Smart Plug with Energy Monitoring and Reporting; Works with Amazon Alexa and Google Assistant for Touchless Voice Control, No Hub Required
STITCH by Monoprice Wireless Smart Motion Sensor; Works with Amazon Alexa and Google Home for Touchless Voice Control, No Hub Required
Yes, you can have multiple sensors in one account.
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- New User U Staff on Oct 25, 2018
I do not have multiple water sensors on my account, but the software interface is built to allow for the connection of multiple light bulbs, wall sockets, etc since each device has a unique MAC and IP Address. I would assume that you should be able to use multiple water sensors.
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- Christopher P on Oct 25, 2018
- Purchased on Aug 14, 2018
yes... you can add multiple sensors per sensor type ... ie water sensors for crawl space, laundry room and under a sink. and have each trigger a different action. I had water sensor that triggered a smart outlet to turn on a pump.
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- Kyle M on Oct 25, 2018
- Purchased on Sep 13, 2018
Hi Mark.Yes you can have multi sensors on one account.They have motion,water,window.and sensors.
So yes,more than one can be on one account.So far,very happy with the products.Hope this helps you .
So yes,more than one can be on one account.So far,very happy with the products.Hope this helps you .
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- Don on Oct 25, 2018
- Purchased on Aug 14, 2018
Yes. We have three flood sensor devices operational and one account. You can also create groups and add devices to them if desired. We created one group for all three flood sensor devices.
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- James S on Oct 25, 2018
- Purchased on Aug 15, 2018
Yes I currently have two water sensors. I labeled them separately in the stich application. Both work. I actually have three light bulbs and an outlet in the same application
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- Bruce R on Oct 25, 2018
- Purchased on Aug 14, 2018
Yes. I have three water detectors on my account. You can name then differently, so you can tell them apart.
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- Steve G on Oct 25, 2018
- Purchased on Aug 27, 2018
Yes. I have five. Two at one location and the at another remote location
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- Michael T on Oct 25, 2018
- Purchased on Oct 5, 2018
Yes. The app allows for the addition of multiple devices of various kinds
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- Michael C on Oct 25, 2018
- Purchased on Aug 15, 2018
Yes you can. You can also make the individual sensors in the app.
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- Brent G on Oct 26, 2018
- Purchased on Aug 29, 2018
Yes I have 3 on one account which are all in my house
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- Maurizio D on Oct 25, 2018
- Purchased on Aug 14, 2018
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is this product Zwave ?
Julius N
on Nov 27, 2018
BEST ANSWER: No, it uses WIFI (2.4 only) to communicate back to a Stich server which in turn notifies you and others via phone. Advantage no in-home infrastructure to set up. Disadvantages requires an external connection and doe not easily tie into a home management system
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- Francesca S on Nov 27, 2018
- Purchased on Sep 13, 2018
BEST ANSWER: No, it uses WIFI (2.4 only) to communicate back to a Stich server which in turn notifies you and others via phone. Advantage no in-home infrastructure to set up. Disadvantages requires an external connection and doe not easily tie into a home management system
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- Francesca S on Nov 27, 2018
- Purchased on Sep 13, 2018
Not that I’m aware of. I have the iPhone app and it notified me of a water heater leak.
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- Thomas R on Nov 27, 2018
- Purchased on Aug 14, 2018
Check your router. Normally 5Ghz routers come as a dual with 2.4 Ghz also.
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- Eric J on Apr 25, 2019
No. It is WiFi connected to your router. No hub of any kind required.
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- Steve G on Nov 27, 2018
- Purchased on Aug 27, 2018
No. Connects directly to your wifi
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- Michael T on Nov 27, 2018
- Purchased on Oct 5, 2018
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I tried connecting my device yesterday but then learned via the app that it needs 2.4GHz wireless network. Mine is 5 GHz. Are there other options or am I out of luck?
Mike P
on Apr 22, 2019
BEST ANSWER: out of luck then, it's 2.4 only. can you add a secondary wireless network? that's how mine is set up, i have a secondary 2.4 only network (similar to a guest network) named IOT, and all the devices that just need internet, but not LAN, are connected to that. for example my water sensors are on the IOT SSID, but my Sonos is on my primary home SSID
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- Everett S on Apr 22, 2019
- Purchased on Sep 13, 2018
BEST ANSWER: out of luck then, it's 2.4 only. can you add a secondary wireless network? that's how mine is set up, i have a secondary 2.4 only network (similar to a guest network) named IOT, and all the devices that just need internet, but not LAN, are connected to that. for example my water sensors are on the IOT SSID, but my Sonos is on my primary home SSID
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- Everett S on Apr 22, 2019
- Purchased on Sep 13, 2018
As far as I can tell, it runs only on 2.4GHz. And while I certainly don't know your network as well as you do, it is very unusual to have a network that supports only 5GHz. Are you SURE you don't have a 2.4GHz signal as well as the 5?
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- Steve G on Apr 22, 2019
- Purchased on Aug 27, 2018
I had a similar problem with mine. Your router may be dual band and 2.4 is turned off. It needs to be turned on or replace the router with a dual band router or add a second 2.4 router.
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- Mike S on Apr 23, 2019
- Purchased on Aug 19, 2018
Most of 5GHz routers also have 2.4GHz. Check your router there should be two SSID one with 5 and the other with 2.4ghz
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- Venkat J on May 15, 2019
Sorry, I thought is was a Honeywell unit.
Call Monoprice techs
Call Monoprice techs
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- Don I on Apr 22, 2019
- Purchased on Aug 14, 2018
I have same issue. Never got to connect it..useless.
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- rene M on Apr 22, 2019
- Purchased on Sep 13, 2018
I couldn’t get mine to work either
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- Cliff A on Apr 22, 2019
- Purchased on Aug 31, 2018
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BEST LOCATION-i would think that the best location for this is the in-coming water pipe\if there is any type of leak from any one of three toilets or any number of sinks-tubs
the fresh water must come in this way?
my incoming pipe is in the garage
the fresh water must come in this way?
my incoming pipe is in the garage
NEIL F
on Apr 19, 2019
BEST ANSWER: Thank you for your comments. I agree if the water leak starts at the in-coming pipe, a water sensor placed near it where water would likely be detected would be best. If the space is too tight, you also have the option to attached the probe included to extend your reach in tight spaces.
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- New User U Staff on Apr 26, 2019
BEST ANSWER: Thank you for your comments. I agree if the water leak starts at the in-coming pipe, a water sensor placed near it where water would likely be detected would be best. If the space is too tight, you also have the option to attached the probe included to extend your reach in tight spaces.
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- New User U Staff on Apr 26, 2019
this sensor does not detect water flow. it only detects water leaks in a specific location. ie. where sensor is placed and water gathers/puddles. you would need a sensor on the ground at each location you want to be alerted.
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- Gary B on Jun 21, 2019
- Purchased on Oct 15, 2018
Water can leak from anywhere but especially at valves and devices. It can also simply come thru walls as ground water or flooding. I put mine near major water appliances and near where the floor slopes down and would collect therefore covering a couple appliances with one device. Also placed in “water rooms” bathrooms near sink/toilet or by dishwasher. Also put anywhere where water had collected in the past. But yes entry point of water could potentially be a large leak spice due to highest water pressure. But I’d guess most leaks come from faulty appliances.
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- Will B on Apr 26, 2019
- Purchased on Jan 3, 2019
It’s really for flat surfaces or in the crock of sump pump. Floors near refrigerator or washing machines for example. I’m sure there are other uses.
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- Dustin G on Apr 26, 2019
- Purchased on Dec 23, 2018
This does not attach to a water line. It alarms when wet. You place it on the ground next to something you thing may leak.
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- David T on Apr 26, 2019
- Purchased on Dec 14, 2018
No you need sensors at each location for early detection by the time it is in your garage to much damage is done
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- phil hale h on Apr 27, 2019
- Purchased on Oct 11, 2018
No this is not a flow meter, it senses actual water so you would need one for each of your toilets/tubs.
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- Greg H on Apr 26, 2019
- Purchased on Dec 10, 2018
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How do u change the email address or cell number in the application? That function doesn’t seem to exist.
A shopper
on Dec 24, 2018
BEST ANSWER: The only way I can see to do it is Go to App, The home page comes up. Go to top of page select on the home name, that will give you another option of home management, select home management. next page will show your home name and add family choose your home name. On this page (Family Settings) select the add members put in the new phone number and set them as the administrator. I think they will then get a text that they can set an email address. They or you can then go in and remove the wrong phone number ie. Family member. If needed.
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- New User U on May 10, 2019
- Purchased on Jan 30, 2019
BEST ANSWER: The only way I can see to do it is Go to App, The home page comes up. Go to top of page select on the home name, that will give you another option of home management, select home management. next page will show your home name and add family choose your home name. On this page (Family Settings) select the add members put in the new phone number and set them as the administrator. I think they will then get a text that they can set an email address. They or you can then go in and remove the wrong phone number ie. Family member. If needed.
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- New User U on May 10, 2019
- Purchased on Jan 30, 2019
I could not find a way to change the email or cell phone number either. However, there appear to be two other options:
1. Add the new email and cell number as an additional Family Member in the Home Management -> Family settings section. Using this option the old email/cell number will still be notified, in addition to the new "family member".
2. Log out and re-register using the new email address and cell number, just as you did when you first registered your device.
Hope this helps.
1. Add the new email and cell number as an additional Family Member in the Home Management -> Family settings section. Using this option the old email/cell number will still be notified, in addition to the new "family member".
2. Log out and re-register using the new email address and cell number, just as you did when you first registered your device.
Hope this helps.
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- Greg O on May 10, 2019
- Purchased on Feb 4, 2019
I presume you would need to install the app on the new phone using the same ID and password you used on the original install. Good luck trying to contact the vendor. They are AWOL.
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- Larry D on May 10, 2019
- Purchased on Apr 19, 2019
Take the battery out and reinsert. That will reset the device.
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- Timothy C on May 9, 2019
- Purchased on Feb 23, 2019
I've never been able to make mine work at all.
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- Kevin F on May 10, 2019
- Purchased on Feb 5, 2019
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Can I attach two probes? I have two separate trays under washer and dryer that need monitoring.
A shopper
on Feb 20, 2019
BEST ANSWER: No there is only one opening for the probe and you cannot daisychain them. Not sure why you would need a water sensor under a dryer though.....
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- AARON F on Feb 20, 2019
- Purchased on Sep 9, 2018
BEST ANSWER: No there is only one opening for the probe and you cannot daisychain them. Not sure why you would need a water sensor under a dryer though.....
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- AARON F on Feb 20, 2019
- Purchased on Sep 9, 2018
I believe there is only one port for 1 probe only. In your case- would need 2 separate units.
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- Matthew E on Feb 20, 2019
- Purchased on Aug 14, 2018
Yes.. You can also give each one its own name.i have 3 sensors in my home and plan to get more.Hope this helps you.
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- Don on Feb 20, 2019
- Purchased on Aug 14, 2018
Yes, you can name them differently in the app.
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- Scott S on Feb 20, 2019
- Purchased on Sep 11, 2018
no you can only attach one probe.
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- Robert D on Feb 20, 2019
- Purchased on Sep 15, 2018
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Will I receive a push notification if I am away from home or does the phone have to be near the device (within Blue Tooth range) for the push notification to work?
Steve G
on Aug 22, 2018
BEST ANSWER: Yes, you can receive push notification even when you are away from home. After setup, the phone does not have to be near the device. You can be across the country and still be able to receive alerts.
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- New User U Staff on Aug 27, 2018
BEST ANSWER: Yes, you can receive push notification even when you are away from home. After setup, the phone does not have to be near the device. You can be across the country and still be able to receive alerts.
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- New User U Staff on Aug 27, 2018
I just received mine last week. I was successfully able to enroll/add the sensor in the app, but apparently when I check status it does not show as being connected to my WAN. So, I can't quite help you yet. I'm planning to contact MP soon for help with troubleshooting.
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- John P on Aug 27, 2018
- Purchased on Aug 14, 2018
Not BT, but direct WiFi to your Router. Sends push notifications to your cell (or other) via internet, just link your phone number. I link the Stitch Devices to the Smart Life app so I can monitor Stitch as well as other devices in a single app. Can use other apps too.
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- Lee A on Aug 27, 2018
- Purchased on Aug 14, 2018
You get a push notification and if you gotonthe app you can see the logs of everything that’s happened with the water bugs example water detected at 2:56am on 8/27/18
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- Maurizio D on Aug 28, 2018
- Purchased on Aug 14, 2018
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How long does battery last?
Ron R
on Jul 13, 2019
BEST ANSWER: I’ve had mine for at least six months and it’s still working. You can see the battery status in the app. Its worth the price. Just be sure you enable notifications. The first time the one under my sink went off I didn’t hear the alarm right away. It was maybe 10 mins or so. For the price, no hub, no monthly fee, I recommend this product to all my friends.
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- Kasey G on Jul 13, 2019
- Purchased on Dec 29, 2018
BEST ANSWER: I’ve had mine for at least six months and it’s still working. You can see the battery status in the app. Its worth the price. Just be sure you enable notifications. The first time the one under my sink went off I didn’t hear the alarm right away. It was maybe 10 mins or so. For the price, no hub, no monthly fee, I recommend this product to all my friends.
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- Kasey G on Jul 13, 2019
- Purchased on Dec 29, 2018
I have 2. Mines been working for 7 months now and the icon shows more than half left.
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- Mark A on Jul 13, 2019
- Purchased on Nov 23, 2018
6 months so far and mine is still fine
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- Fabrice P on Jul 13, 2019
- Purchased on Dec 10, 2018
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Does this work with Google Home?
jcousineau
on Aug 21, 2019
BEST ANSWER: As far as google home I can’t say but I know it’s designed to send push notifications to android and iOS. Android works iOS does not even though they claim it does. Hasn’t worked for approximately 2 months with no resolution in sight. If you call them they give lame excuses.
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- Richard H on Aug 21, 2019
- Purchased on May 13, 2019
BEST ANSWER: As far as google home I can’t say but I know it’s designed to send push notifications to android and iOS. Android works iOS does not even though they claim it does. Hasn’t worked for approximately 2 months with no resolution in sight. If you call them they give lame excuses.
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- Richard H on Aug 21, 2019
- Purchased on May 13, 2019
Yes it does. You have to link your stitch account to your google home account so it can log in and you to receive updates
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- Elliott A on Aug 21, 2019
- Purchased on Oct 26, 2018
No, it is just a push notification from the device to Stitch app on your device.
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- AARON F on Aug 21, 2019
- Purchased on Sep 9, 2018
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Can this probe be used to monitor Sump Pump high water problem?
A shopper
on Nov 24, 2019
BEST ANSWER: That is exactly what I have used it for. I wouldn't recommend using it as your only alert, but I have found it effective to use it at a point just before the water gets high enough for my secondary pump to activate and that alert to go off. Basically, it keeps me alerted if the primary pump is not keeping up.
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- M I on Nov 25, 2019
- Purchased on Jan 29, 2019
BEST ANSWER: That is exactly what I have used it for. I wouldn't recommend using it as your only alert, but I have found it effective to use it at a point just before the water gets high enough for my secondary pump to activate and that alert to go off. Basically, it keeps me alerted if the primary pump is not keeping up.
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- M I on Nov 25, 2019
- Purchased on Jan 29, 2019
It can but I’d look elsewhere - mine quit connecting 6 months into usage and was told it was development issue and repeated asks to Monoprice led no where
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- Fabrice P on Nov 24, 2019
- Purchased on Dec 10, 2018
I suppose it can be but its powered by a battery and depending how frequently your sump would go off, it may greatly reduce battery life.
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- Michael A on Nov 24, 2019
- Purchased on Mar 23, 2019
Yes.it comes with a remote (wired) sensor that I ty wrapped to the discharge pipe for that purpose.
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- LP on Nov 24, 2019
- Purchased on Jan 30, 2019
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Once the alarm is triggered can the device be reused?
New User U
on Aug 15, 2018
BEST ANSWER: Yes, the device is reusable. Once the device is triggered by water the sound will go off and will continue to alert you by beeping. At the same time you will receive an automatic push notification to your phone. You can then remove the device from the water and place it anywhere you want.
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- New User U Staff on Aug 15, 2018
BEST ANSWER: Yes, the device is reusable. Once the device is triggered by water the sound will go off and will continue to alert you by beeping. At the same time you will receive an automatic push notification to your phone. You can then remove the device from the water and place it anywhere you want.
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- New User U Staff on Aug 15, 2018
Yes. It uses an electrical connection - when water crosses two of the electrodes it closes a circuit and triggers the alarm. Once there is no more water it continues to function as it did before
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- Garrett D on Sep 30, 2019
- Purchased on Feb 11, 2019
Yes, just dry the sensor off and the alarm resets itself..
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- John W on Dec 11, 2019
- Purchased on Nov 26, 2019
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I was unable to get the sensor working. After phone call and still trying to get it to work, I gave up. I ended up getting sensors from Ooma and they work great.
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- Cliff A on Jun 17, 2019
- Purchased on Aug 31, 2018
I dont believe it is meant to do this, you need to use the Stitch app by Monoprice...
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- AARON F on Jun 17, 2019
- Purchased on Sep 9, 2018
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Are these based on ESP8266 or ESP32 chips? Do they support Home Assistant or MQTT as well?
A shopper
on Aug 14, 2018
BEST ANSWER: This is based on ESP8266. It supports IFTTT.
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- New User U Staff on Aug 14, 2018
BEST ANSWER: This is based on ESP8266. It supports IFTTT.
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- New User U Staff on Aug 14, 2018
Flash it with Tasmota to get those features.
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- Kevin K on Mar 4, 2020
- Purchased on Feb 22, 2020
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Can a text message be automatically sent to a mobile phone if water is detected?
Derek M
on Aug 14, 2018
BEST ANSWER: Text messages would not be sent to your mobile device; however, you can enable push notifications in the STITCH app to send an alert directly to your phone so you can be notified whenever water is detected.
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- New User U Staff on Aug 14, 2018
Will I receive the push notification if I am away from home or does the phone have to be near the device for the notification to work?
BEST ANSWER: Text messages would not be sent to your mobile device; however, you can enable push notifications in the STITCH app to send an alert directly to your phone so you can be notified whenever water is detected.
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- New User U Staff on Aug 14, 2018
Will I receive the push notification if I am away from home or does the phone have to be near the device for the notification to work?
You should be able to connect this through IFTTT to send you a text if you use the Smart Life app (or probably 100 other smart home apps). IE "If trigger, then SMS".
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- Garrett D on Mar 11, 2019
- Purchased on Feb 11, 2019
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What type of batteries does it use?
A shopper
on Aug 14, 2018
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Can you use a ac adapter instead of batteries? Does it have a network plug or blue tooth ... In other words, how does it connect to internet to contact you when you are away?)
New User U
on Aug 14, 2018
BEST ANSWER: The device is powered by batteries and cannot be connected to an AC adapter. To connect the device to your home network, power on the device and with the STITCH by Monoprice app, pair the device to your home's 2.4GHz Wifi network. When you are away, the device will provide a notification to your phone whenever water is detected.
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- New User U Staff on Aug 14, 2018
BEST ANSWER: The device is powered by batteries and cannot be connected to an AC adapter. To connect the device to your home network, power on the device and with the STITCH by Monoprice app, pair the device to your home's 2.4GHz Wifi network. When you are away, the device will provide a notification to your phone whenever water is detected.
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- New User U Staff on Aug 14, 2018
It has an ultra low power co-processor so the battery will last a very long time if you don't play with it too much. It sits by doing nothing most of the time.
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- Kevin K on Mar 4, 2020
- Purchased on Feb 22, 2020
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how many cell phones we can pair with this unit?
RAM
on Sep 11, 2018
BEST ANSWER: I believe you can use it anywhere on any mobile you would have to just make sure you are using the same STITCH account on the devices because it is associated with the STITCH account. I think it should work I personally have never tried it on multiple devices.
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- Brent G on Sep 11, 2018
- Purchased on Aug 29, 2018
BEST ANSWER: I believe you can use it anywhere on any mobile you would have to just make sure you are using the same STITCH account on the devices because it is associated with the STITCH account. I think it should work I personally have never tried it on multiple devices.
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- Brent G on Sep 11, 2018
- Purchased on Aug 29, 2018
It appears that you can have one. There is an option to change the number, but I don't see any way to add a number. (But I could be wrong.)
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- Steve G on Sep 11, 2018
- Purchased on Aug 27, 2018
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There is no point in receiving a notification of a leak if you are not home to stop the water flow. Can this thing be set up to send a command to an electric valve to turn the house water off when a leak is detected?
Catalin B
on Feb 5, 2019
BEST ANSWER: Takes some ingenuity but it can be done with HA apps and IFTTT.
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- Kevin K on Mar 4, 2020
- Purchased on Feb 22, 2020
BEST ANSWER: Takes some ingenuity but it can be done with HA apps and IFTTT.
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- Kevin K on Mar 4, 2020
- Purchased on Feb 22, 2020
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Does this sensor work with the Tuya / Smart Life APP?
Joaquin A
on Sep 30, 2019
BEST ANSWER: Yes, I am using the Tuya app to control it and it works fine. Just choose sensor as the new device when setting up... then push and hold the button inside the Stitch to get the red LED flashing fast. Then it will pair up with Tuya.
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- John W on Dec 11, 2019
- Purchased on Nov 26, 2019
BEST ANSWER: Yes, I am using the Tuya app to control it and it works fine. Just choose sensor as the new device when setting up... then push and hold the button inside the Stitch to get the red LED flashing fast. Then it will pair up with Tuya.
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- John W on Dec 11, 2019
- Purchased on Nov 26, 2019
Yes. That's the app that I'm using and it works great
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- Garrett D on Sep 30, 2019
- Purchased on Feb 11, 2019
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Is this device supported by Wink HUB?
Nelson G
on Aug 14, 2018
BEST ANSWER: This device does not support Wink Hub.
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- New User U Staff on Aug 14, 2018
BEST ANSWER: This device does not support Wink Hub.
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- New User U Staff on Aug 14, 2018
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Does the unit have sensors built in? Do you have to use the remote sensor, or can you lay the unit flat on the floor without it?
Tom D
on Aug 14, 2018
BEST ANSWER: The unit has three sensor built-in and could be found at the bottom of the unit. Simply lay the unit flat on the floor so once the device touches water you will receive a notification and an audible alert to signal you. Additionally, the extended probe also has extra sensor built-in so it's convenient to extend your reach.
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- New User U Staff on Aug 14, 2018
BEST ANSWER: The unit has three sensor built-in and could be found at the bottom of the unit. Simply lay the unit flat on the floor so once the device touches water you will receive a notification and an audible alert to signal you. Additionally, the extended probe also has extra sensor built-in so it's convenient to extend your reach.
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- New User U Staff on Aug 14, 2018
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Will this integrate with Smartthings?
A shopper
on Aug 14, 2018
BEST ANSWER: This device cannot be integrated with SmartThings
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- New User U Staff on Aug 14, 2018
BEST ANSWER: This device cannot be integrated with SmartThings
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- New User U Staff on Aug 14, 2018
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I assume the remote sensor can be immersed in water, but how much standing water can the main unit take?
A shopper
on Aug 16, 2018
BEST ANSWER: The water sensor is buoyant and can float on water.
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- New User U Staff on Aug 21, 2018
BEST ANSWER: The water sensor is buoyant and can float on water.
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- New User U Staff on Aug 21, 2018
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Any IoT system with network connectivity is likely to have security vulnerabilities in its firmware, and firmware updates are usually required to prevent exploitation of those vulnerabilities. How will Monoprice release and deliver these updates when a vulnerability is inevitably found on this product?
A shopper
on Aug 17, 2018
BEST ANSWER: Updates on firmware would be pushed through the STITCH app. To check for updates you can also go into the app menu profile, and check for any updates available in the "About" settings.
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- New User U Staff on Aug 21, 2018
BEST ANSWER: Updates on firmware would be pushed through the STITCH app. To check for updates you can also go into the app menu profile, and check for any updates available in the "About" settings.
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- New User U Staff on Aug 21, 2018
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Will this work with SmartThings?
Paul T
on Nov 17, 2018
BEST ANSWER: This does not work with SmartThings as it does not require a hub to operate.
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- New User U Staff on Nov 28, 2018
BEST ANSWER: This does not work with SmartThings as it does not require a hub to operate.
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- New User U Staff on Nov 28, 2018
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One of the reviews mentions the low volume of the alert from the unit itself. Could this be configured to trigger the Monoprice Wireless Smart Siren Alarm?
Richard A
on Nov 21, 2018
BEST ANSWER: Yes, within the app, you can set the water sensor to trigger the STITCH Siren Alarm.
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- New User U Staff on Nov 28, 2018
BEST ANSWER: Yes, within the app, you can set the water sensor to trigger the STITCH Siren Alarm.
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- New User U Staff on Nov 28, 2018
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Is the purchase of an account required to set up notifications? Is it as simple as purchasing the device, downloading the app, integrating the unit with my WiFi network and then I get push notifications on my cellphone in case of a flood?
Paul B
on Jan 13, 2019
BEST ANSWER: You are correct, there's no need to purchase an account for notifications. Simply purchase device, download free app, pair with Wifi Network, and you will get notifications once a leak is detected. No subscription fee either.
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- New User U Staff on Jan 15, 2019
BEST ANSWER: You are correct, there's no need to purchase an account for notifications. Simply purchase device, download free app, pair with Wifi Network, and you will get notifications once a leak is detected. No subscription fee either.
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- New User U Staff on Jan 15, 2019
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Is this Alexa compatible?
A shopper
on May 13, 2019
BEST ANSWER: Thank you for your question.
Once you have things set up with the Stitch app you would be able to connect the app with Alexa and get control that way.
Once you have things set up with the Stitch app you would be able to connect the app with Alexa and get control that way.
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- Tyler C Staff on Sep 18, 2019
BEST ANSWER: Thank you for your question.
Once you have things set up with the Stitch app you would be able to connect the app with Alexa and get control that way.
Once you have things set up with the Stitch app you would be able to connect the app with Alexa and get control that way.
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- Tyler C Staff on Sep 18, 2019
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Once it is configured, does this sensor have a way to provide notifications outside of the app, i.e. email or sms?
A shopper
on Jul 14, 2019
BEST ANSWER: Thank you for your question.
Unfortunately not, this would only provide notifications through the application.
Unfortunately not, this would only provide notifications through the application.
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- Tyler C Staff on Jul 15, 2019
BEST ANSWER: Thank you for your question.
Unfortunately not, this would only provide notifications through the application.
Unfortunately not, this would only provide notifications through the application.
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- Tyler C Staff on Jul 15, 2019
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Has anyone figured out how to change the email address or phone number in the app? I don't see anywhere in the app where you can edit such information. When I registered it was an either or?
Fabrice P
on Dec 18, 2018
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3.9 / 5.0
41 Reviews
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Water Alarm
Units work great and have good range and battery life appear to be excellent. The only issue is the CHEAP mounting bracket and extension sensor supplied. Unless you mount them perfectly and make sure the main unit is making proper contact in the bracket the unit will not detect a issue. I placed mine directly on the floor to eliminate the bracket.
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Great
Works as advertised, I've tested it over and over and it passed every test with flying colors.
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If theres water it knows
Had our first leak under a shower in the basement, it picked up on it right away and let us know. Saved a lot of hassle!
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Good idea but limited in use
The manual is virtually unreadable due to the small print, get the PDF version online. The sensor's internal alarm is not loud enough to be heard from inside my water heater "closet", as tested. There is no "heart-beat" signal or "keep-alive" monitor to alert me when the sensor is offline, and there is no signal from the system to remotely alert me when the battery fails. This is required as the house is unoccupied frequently. I like the product size, shape and design, but the weak alarm and lack of monitoring "from a distance" make this sensor unusable for my needs.
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March 31, 2020
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Neat Product
Just set them up. Easy to use. Will be buying a few more.
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GREAT!
Easy to set up following directions. Tested in water. Sent an immediate alert to phone. Have placed under hot water heater. Hopefully will never hear an alert again. Nice small size, easy to position.
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Monoprice Smart Water Leak/Flood Sensor is a good deal
easily connected to WiFi and android.
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You need this- water happens
I went down to the basement a while ago and there was an inch of water on the floor from a faulty valve on the water tank. After cleanup, I researched options and discovered this device. It appealed because it did not need a hub and would alert me if there was a problem (and if the device gets disconnected from wifi). I've tested it a few times and it has worked each time. It takes about 10-25 seconds for the alert to appear in the app. My only comment is the extender wire connects to a mounting piece so you can mount the main unit to a wall. However, that takes away the main unit's ability to sense water as the mounting piece is now the sensor. In other words, if you were hoping to have a remote at the end of a wire sensing one place and the main unit at the other end sensing a different place (albeit 3 feet apart), the wire is not designed to do that. But that is a comment for others' knowledge, not a knock on the device. Thus- 5 stars.
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Junk
Waste of money! Will not log on to my Wi-Fi, directions are terrible and printed so small you need a electron microscope to read! You should be ashamed to sell this junk! This is my last time dealing with Monoprice! More Chinese crap!
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Easy Connection and Worked Perfectly
I bought 4 of the water leak sensors and 1 door sensor and all connected easily with no problems. Taking the advice of other reviewers, I did not use the Monoprice app but installed tha TuyaSmart app and it works great. I tested all the sensors as they were being installed and all send messages even with the app closed on the phone, so the app does not need to be open for these to work.
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