CONS: NOT COMPATIBLE with my Brother MFC-J475DW multi- function printer, although the site states that they are. I ordered these so I would not run out of ink. I just ran out today and tried to use these
Thank you for your review and truly sorry to hear about your experience with PID 11058. Is the issue you are experiencing that the cartridge is not recognized by your printer?
Some printers are not automatically recognized with remanufactured cartridges, what we can do is follow a few steps to renegotiate. Start by removing the cartridge, remove the plug (power) from the printer, insert the cartridge, connect the plug and turn on the printer.
The last thing we could try is similar: keep the cartridge in, remove the plug (power) from the printer, connect the plug and turn on the printer.
Should the above steps not yield any results, I can assist you in setting up an RMA for a replacement to see if that works better for you. We do offer a 30 day return policy as well as a one year warranty on this item. Obtaining a replacement will be of no additional cost to you. Please let me know if anything changes or if you would like to continue with a replacement. Thank you for your patience and cooperation in the matter.