Please note that this product is not compatible with USB 3.0 Standard-A to USB 3.0 Standard-A Cables, which is what I had wanted to use. I bought this to run a A-A (male to male) USB cable from the PC to the back of the keystone jack, which is in a patch panel on my desk surface, and it does not work. This is because the A-A cables, as defined by the USB spec, swap the two extra pairs - kind of like how the old Ethernet crossover cables worked, and are only to be used for host-host connections between two PCs.
The only way that this keystone jack could be used is if you paired it with a USB 3.0 B-B keystone jack, which monoprice doesn't sell. You could probably also use two of these A-A jacks with two A-A cables, which would then switch the pairs back and that would probably work.
What should really be made available is a USB 3.0 B-A keystone, with B on the back, so we can just use a standard A-B cable to the PC.
Anyways - Monoprice: can you add some of this info to the description? Most people don't read the USB spec so they wouldn't know why it doesn't work.
Thank you for your review on PID 7836. I am truly sorry to hear that this keystone did not work out for your application. I will pass along your recommendation to add more information about the use of this keystone to be taken into consideration. I will also submit a product suggestion for a USB A to B keystone. Hopefully we will be able to carry those in the future. We truly appreciate your time and your feedback! My apologies again for any inconvenience this may have caused. Should you have any questions, please feel free to contact us!
Regards, Gabby V. Tech Support Associate
November 18, 2016
Bought 3, 0 worked
Here's my scenario. I have 3 of these to connect 2 active USB 3 extension cables. If I use these jacks, which are essentially couplers, it doesn't work. If I use another extension cable everything works fine. But these couplers don't work at all. Tried 2 computers, built in and PCIe ports, USB2, USB3... nothing. Very cheap, very thin extension cable works fine but isn't a pretty jack on the wall.
PROS: I can touch it It is real
CONS: Very big and very difficult to get into a keystone jack Does not transmit data (USB2 or 3) No really, they don't work
This jack did not work for USB 3. It did work however for USB 2. I also tried other similar low cost USB 3 jacks on the internet and they did not work for USB 3 either. The only jack I got to work on my computer was the Shaxon USB 3 Keystone Insert. Cost was $15 each but they work and give a great USB 3 and USB 2 experience. Perhaps the cheaper jacks work on other computers but did not work on mine.
Don't work as USB3.0. Tried 6 different cables from 2 different manufacturers on the 'wall side' of the jack, and connected to 3 different usb3.0 hubs, usb3.0 external drive, and a usb mouse., used 3x different USB3.0 ports on the PC and 3 diff USB2.0 ports on PC.
Upon occasion i could get connectivity from my USB3.0 ports on my PC to my devices via these jacks, but only if i twisted, pushed, flexed the cables going into them. I am stuck using usb2.0 ports for now. what a waste of time and money. I will RMA these once i order more. i cant use my PC without them, however i doubt my results will be any better.
PROS: They look nice, work in my wall plates, and function ok as USB2.0 jacks.
CONS: Dont work as USB3.0. Same issue on the 5 jacks i bought.
After reading reviews I've decided to buy USB 3.0 wall connector elsewhere. That was a waste of money since "the other" connector simply didn't work, it couldn't even hold the USB cable in place, the cable would disconnect on it own weight. I've chatted with Monoprice customer support and purchased this jack.
I have to say, some of negative reviews still hold their ground, the connector is still too loose allowing some wobbling of the cable. Which puzzles me, I have maybe total of 10 USB ports on my desktop computer, from different vendors and none of them is loose. What is the problem with these wall jacks so every single one of them isn't tight enough?
On the positive site, the connector works. Still, being a better alternative doesn't mean it has no room for improvement.
Unlike the other reviewers that claimed to have a "tight connection", the two we purchased were very loose. The USB cables kept slipping out, and repeatedly lost connectivity. I had to manually disassemble both units and push all of the locking tabs further into their respective openings, so they would grip the male connectors better. After that, they did work.