Thank you for your review and truly sorry to hear PID 8087 did not work out for your needs. I see you already have an RMA in place. May I ask what setup you are looking to achieve? Please let me know so that I may see if we have a viable solution for your setup. Thanks in advance!
Gisselle B. Tech Support
November 18, 2016
Works, but barely...
Unfortunatley I have been unable to get this product to work from 6' away from the source without opening door. I wanted to transmit my cable box from my bedroom to the adjacent outside patio where I set up a tv. The transmitter needs to be placed on the ground and a glass door opened to get uninterupeted transmission. The device will not transmit a signal through regular exterior residential wall construction. The infra-red transmitter has worked (for 10 minutes) but is now inoperable...I cannot get it to function. With shipping and duty (I live in Ontario Canada) this product cost well over $200.00. I will most likely be drilling a hole through the wall and running an HDMI. I am thinking Monoprice owes me a new infra-red eye.
PROS: HD Image quality is good
Simple set up
CONS: -Bright blue LED on reciever is annoying to look at
-Infra-red transmitter does not work
Device will not travel through regular residential exterior walls (1/2" drywall, wood stud, batt insulation, sheathing, brick veneer)
Thank you for your review on PID 8087. I am truly sorry to hear about the issues experienced with this wireless HDMI extender. If I may ask, what devices are being connected to this extender? Does the issue persist if the receiver is placed in another room instead of outdoors? Are there any other wireless devices in the area that could be causing interference? Can we try swapping out the HDMI cables in use to see if any difference is made? What about testing the extender with a different source (cable box, Bluray player, etc.) and display? Please let me know so we can best assist you with this matter. Thank you in advance!
Regards, Gabby V. Tech Support Associate
November 18, 2016
Do NOT use the rename function! Your unit will die.
This product has worked reliably for me for almost a year. The only issues I had during that time turned out to be due to a faulty HDMI jack in the TV, which eventually broke off entirely, and very stiff Monoprice HDMI cables which put so much torque on the jacks that they would eventually loose connection. It seemed to be wireless issues but was not, so don't be too quick to judge the product if you are having issues. Once I rectified the cables and TV, the system worked very well.
There is however a literally fatal flaw-the menu on the receiver features a "rename the video connection feature" which I did not see until today. I was always a bit turned off by the "connecting to TZ23478623654...." message, so I renamed it to "Living Room" After pressing ok on the remote, this turned into "Living Rooooooooooooooooooo". I turned the unit off an on and it has not worked since. I started researching online, and found that the second review (as of today) corroborates this, and eventually so did the tech support person:
TS: "...the device is typically shouldn't be renamed in this manner. "
Me: "If the device should not be renamed this way, why is the function offered?"
No answer to that last question! There's no way to reset the unit. There should be a sign in the box if they are actually crazy enough to leave this function alive (WHY?!!). Now this unit is out of stock and we get no TV for a month. Fun! Thanks Monoprice!
PROS: No picture degradation. Easy to set up-with one huge caveat.
CONS: Ugly interface. Renaming the connection with the built-in function to do so destroys the unit with no option but to replace it.
Thank you for your review and my apologies for the issues you have experienced with PID 8087. A shame this didn't work out for your needs.. I will be sure to pass this info along to our product team so they can look into the matter further. If I may ask, what devices were we connecting to this wireless extender? Also, was there any delay or crash in the system when renaming the connection? Sorry again for the trouble and thanks in advance!
Regards, Jonathan Arteaga Tech Support Associate ------------------------------------------------------------------
November 18, 2016
Great device at a great price
Overall a great device, has a few flaws but I am extremely satisfied with the product, would recommend it to anyone that is interested in having a more clean space and wants to have all their devices in a separate room or location. My location is about 15ft away on a different room and not any problems with the signal.
PROS: Does exactly what is described to do, it connected immediately and had it working in no time. Has great range and no lag that I can tell.
CONS: No sub-HD viewing - I have not been able to get it to work when the source is below HD, says to check your video source. The plastic sides come off, but the actual casing still looks great.
My company upgraded nine conference rooms with new TVs and projectors, but didn't want to run HDMI cables across the rooms, so I bought a bunch of these to allow for a cleaner laptop connection to the TVs/projectors from a table in the middle of each room. In theory this was a great idea. In practice, not so much. Every month or so they lock up requiring me to climb under the table, or worse, on top of the table with a ladder, to reset one of the devices. The latter is especially bad when there is a room full of executives or potential customers. This happens on all nine of our units from time to time, so it's clearly not just a faulty unit.
The build quality is terrible. There is a piece of black plastic covering most of the gray housing, but it's only connected with adhesive. The devices get really hot in operation and the adhesive loosens and the cover falls off.
The device displays its "name" on the TV or projector when there is no input detected (no laptop plugged in) and the name is a long string of letters and numbers. It's ugly and confusing for the non-tech savvy people in the company so I attempted to change the name to "Room 1" on one of the units using the included remote control and internal menu. Doing that caused the device to stop responding entirely. I worked with tech support and ended up having to send it back for a replacement. I had since discarded all of the remotes to prevent anyone else from trying this. (They serve no purpose anyway.)
All in all, this is not a good product. I might recommend it for use at home by someone who is tolerant of poorly-made electronics and the problems that are typically encountered, but for business use, no. I suggest spending more on a better, more reliable device.
PROS: Inexpensive, easy to set up, sometimes works great
CONS: Not reliable (must be rebooted periodically), generate lots of heat, renaming the unit using the remote can brick the devices
I'd buy these again. The frustration of having one bad power adapter is a factor, but the service from Monoprice made up for this shortcoming.
If both of the units power leds do not turn bright red upon switching them on, then you're likely to have a defective power source. Our units lit up to a dull red, and it took us some time to isolate the power supplies as the source.
PROS: The device works as intended. The range is less than advertised at our location, but that is likely due to background interference. At any rate, the 12' from conference table to monitor provides no challenge to this product. Customer support is also exceptional.
CONS: The units I initially received had one power converter dead. I was advised that the lead time on replacement would be more than a week. In reality, I got replacement power adapters in less than a week.
I purchased this in hopes of sending HDMI video from a Comcast set top box to a TV in another room. Although the distance between the transmitter and receiver was less than 20 feet, rarely could the units link together. When they did link, the picture was unusable with massive pixelization, or after a few seconds you'd only have audio, no video. The few times I was able to get the picture to work, the quality was so grainy and poor it defeated the use of HDMI. Nice idea, poor execution.
PROS: No cable to a distant TV (if it worked)
Ease of set up
CONS: Rarely worked
Limited range defeats purpose of sending video from one room to another.
Another wall wart power supply to plug in
Power cycle required to get units to relink and decoupling
I got this as a a gift for my mother. The distance between the units in her home is about 30 feet. In addition, the signal has to travel through 2 walls. So that is 4 sheets of drywall (a sheet on each side of each wall). It setup quickly and easily. It might make things easier for some folks to recommend a 1x2 switch and additional HDMI cables, but I knew this going in so I added them.
I found out that my mother placed the transmitter in her TV stand. So now in addition to the 4 sheets of drywall the signal has to go through 3/4" pressed particle board. (Cheap stand) Impressive.
My only complaint is that the price is quite variable. I want to buy another one as a Christmas gift, but the price has gone up considerably in less than a month. I will wait it out in hopes that it drops in price.
The wireless units don't seem to be DOA, but without two functional power supplies I can't confirm that. I'd have hoped that the PSUs were properly tested, but that apparently did not occur. I'm working to get a power supply locally for replacement, but if not I'm going to have to return everything, in order to get one power supply. I realize it has to happen, but that kind of a defect is frustrating.
PROS: I'm ambivalent here, The setup was easy. Anything beyond that is me guessing at what should have occurred.
CONS: There were four components that needed to work, two wall-wart power supplies and two wireless units. One of the power supplies was DOA, so nothing could be confirmed.
For any application where you wish to avoid long cable runs up to 60 ft, this is a viable alternative and almost a net/net when you consider doing this one yourself vs hiring out labor for a long cable run through walls and crawl space.
PROS: Works great. Very fast. Incredible resolution. Fast resolution to warranty issue.
CONS: Had to return receiver after 4 weeks covered under warranty.