As a nationwide telecommunications company, Whitesky Communications provides internet services to multi-dwelling living units, including apartment buildings, student dormitories, and senior living facilities. Partnering with Monoprice has allowed Whitesky Communications to offer fairer prices and custom packages that better suit their customers’ needs.

Key Highlights

Reduced Labor

With Custom Packaging Solutions, install technicians no longer waste time unwrapping cables and switches individually.

Improved Forecasting

Dedicated Account Managers ensure products are ordered well in advance of new construction projects.

Lower Overhead Costs

With a direct-to-consumer manufacturer, middlemen costs are eliminated, improving margins and reducing customer prices

Challenge

As Whitesky Communication’s Senior Manager of Warehouse & Operations, Ian Edgerton ensures their warehouse is stocked with the inventory they need for internet installation projects for multi-dwelling units, which often experience construction delays and changing deadlines. Adding to his challenges, Ian was in the process of launching Whitesky’s first-ever Warehouse Management System (WMS) platform and was limited to managing inventory inside of a Microsoft Excel sheet. With limited tech tools, it was difficult for Ian to forecast his product needs and keep inventory costs low. In addition, many of Whitesky’s network installation equipment came in excessive packaging, increasing both installation labor time and cost.

Solution

Frustrated with their current procurement provider, Ian had heard of Monoprice through a colleague and decided to apply for a Monoprice Business account. Shortly after applying, he received a follow-up email message from a Monoprice Account Manager. Ian was immediately impressed by the care his Account Manager provided for Whitesky’s business needs, offering both custom packaging and regular inventory check-ins from the very beginning.

Impact

Receiving custom packaging solutions from Monoprice was a huge game changer for Whitesky Communications. With ethernet cables bundled in quantities of 25 or 50, install technicians no longer had to unpackage each wire individually on site. And with switches packaged in quantities of 50, warehouse coordinators no longer had to unwrap each switch individually or take up additional warehouse floor space. Beyond just the saved overhead and labor costs, Ian loved how frequently his Account Managers checked in with him. They understood Ian’s limitations without a WMS platform and ensured he had all the products he needed for upcoming projects like new construction sites, which frequently change internet installation dates. Ian recommends Monoprice to any telecommunications provider and is happy he made the switch to ordering directly from a manufacturer.