Tech Group is a leading IT Managed Service provider with solutions for small and medium-sized businesses. They are a one stop shop for all things IT from servers, workstation setups, conference rooms, firewalls, and WiFi. They‘ve not only dominated their local market in Southern Florida but have expanded across the United States, Caribbean, and South America.

Key Highlights

Improved Support

Quality tested peripherals and cables reduce the amount of support requests, improving client satisfaction

Enhanced Reliability

High transmission networking cables reduce outages and downtime, ensuring consistent service delivery

Strengthened Cybersecurity

Consistent preferred hardware vendors reduce clients’ cybersecurity vulnerabilities

Challenge

Since its incorporation in 2004, Tech Group has been servicing small and medium sized business with common technology challenges, including frequent outages, slow response times for support requests, and cybersecurity vulnerabilities. And in recent years, many of Tech Group’s clients have faced obstacles setting up remote and hybrid work environments for employees in a post COVID-19 world. Tech Group needs reliable and cost-effective hardware to address these challenges and support their clients effectively.

Solution

Tech Group’s founding partner, Alejandro Bienes, turned to Monoprice for high-quality, affordable IT hardware. Monoprice provided a range of products, including networking equipment, cables, and peripherals, which were essential for Tech Group's operations. The collaboration involved setting up Monoprice as their preferred vendor for all networking and workstation cabling, ordering cables for new installation projects, server relocations, and also keeping cables on hand for last minute outages. They also utilized Monoprice wall mounts and dock stations for workstation setups during and after Covid-19.

Impact

Tech Group's collaboration with Monoprice has been a success, demonstrating the value of Monoprice's products in supporting their business operations. The partnership has enabled Tech Group to provide better services to their clients, enhancing their reputation and competitive edge in the IT industry. Alejandro loves that he can find the exact cable length, color and quality he needs on Monoprice.com, whereas other retailers require additional product filtering. He also loves the SlimRun Cat6 cable series which allows the Tech Group team to bend cables to clients’ varying networking setups without causing latency. Alejandro first began purchasing Monoprice Cat6 cables in 2008 when other big box retailers had the same cables for five times the price. He’s happy to see Monoprice is still on the market with competitive pricing and the value add of an easier shopping experience.