In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request . The TRUSTe program covers only information that is collected through this website, and does not cover information that may be collected through our mobile application.
- - What personally identifiable information of yours Monoprice.com collects
- - The organization collecting the information
- - How the information is used
- - With whom the information may be shared
- - What choices are available to you regarding collection, use and distribution of the information
- - The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Monoprice.com control
- - How you can correct any inaccuracies in the information
11701 6th Street
Rancho Cucamonga, CA 91730
You can e-mail us or reach us by telephone at 877-271-2592.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs.
We do not link this automatically collected data to other information we collect about you.
We may employ third party companies to perform various functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
If Monoprice, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information, including online ordering, and order status. Your name, your personal information and especially your credit card number are safely stored in our proprietary systems behind our firewall. Once you type your personal information, it is sent instantly, encrypted, directly to our order processing system which is on a server separate from our internet server. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full Secure Socket Layer (SSL) support.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
Our special offers are sent only to customers who grant Monoprice.com permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt-out of receiving special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or Monoprice.com news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
If your personal information changes, or if you no longer desire our service, customers may change or review and delete/remove their stored account information such as street address or e-mail address through our website by visiting our "My Account" section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Web site gives you the opportunity to opt-out of receiving marketing communications from us. If you no longer wish to receive communications from us you may opt-out by calling 877-271-2592 or simply send us an email at email@example.com with your email address.
As a subsidiary of Blucora, Inc., we abide by the US-Swiss Safe Harbor Framework as set forth by the Department of Commerce regarding collection, use, and retention of data from Switzerland. Our privacy practices with respect to personal data collected from individuals residing in Switzerland is self-certified to the relevant Safe Harbor Program. For more information about the Safe Harbor Programs, please go to http://www.export.gov/safeharbor/ .
If you have questions about our participation in the Safe Harbor program or have a complaint, please send an e-mail to firstname.lastname@example.org.
For unresolved privacy complaints, we have elected to use the International Centre for Dispute Resolution / American Arbitration Association Safe Harbor Program. If you feel we have not addressed your complaint, you can find information about how to file a complaint at http://go.adr.org/safeharbor and at http://www.icdr.org.
LivePerson is a leading provider of technology that facilitates real-time sales and customer service for companies doing business on the Internet. We are an Application Service Provider, or ASP, and we offer our proprietary real-time interaction technology as an outsourced service to our customers. As an ASP, we collect information on behalf of our customers. We also collect information on our own website. Our methods for collection and use of information depend on whether the user logs directly onto our website (a "LivePerson User") or accesses our service on one of our customer's sites (an "ASP User").
Then the online customer service chat first begins, LivePerson Users are asked to enter their names in whatever format or detail they prefer. During the chat, LivePerson Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, we ask LivePerson Users to fill out an exit survey in order to obtain valuable feedback about our service. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).
LivePerson Users in need of technical support are required to complete a form for purposes of defining and clarifying their technical support requests. When submitting a technical support request, LivePerson Users are asked to provide the following identifiable information: email address, URL of their site and a description of the issue. Emails sent to support are kept only for problem solving purposes and this information is not shared with or disclosed to any outside third parties.
We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site.
We also collect data through aggregated tracking information derived mainly by tallying page views throughout our site.
We do not knowingly collect any information from anyone under 18 years of age. The exit surveys ask LivePerson Users to enter their age so that we may refuse to accept any information that has been submitted by anyone under 18.
How does LivePerson use information it collects from LivePerson Users and will LivePerson disclose such information to outside parties?
We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes). A LivePerson User's information, including personally identifiable information, will not be shared with anyone. We do not sell, trade or rent the personal information that LivePerson Users provide.
When the online customer service chat first begins, ASP Users may be asked to enter their names or other personal information to facilitate service. By providing such personal information, ASP User consents to LivePerson collecting and processing such personal information on behalf of itself or its customers. Also, during the chat, ASP Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, our customers may ask ASP Users to fill out an exit survey in order to obtain valuable feedback. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level). The surveys vary by customer so that our customers may obtain feedback specific to their website and business, as well as feedback regarding our service.
We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat and use the services, ASP User consents to such logging and processing of IP address.
We do not knowingly collect any information from anyone under 18 years of age. The exit survey with an operator. We maintain dialogue transcripts of these chats. After any information that has been submitted by anyone under 18.
We access the information we collect for certain purposes including, but not limited to, the following: to prove that our customers may obtain feedback specific to their website and business the information, to monitor the use of the service during certain chats and for other lawful purposes.
We do not sell, trade or rent the personally identifiable information that ASP Users provide.
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. We offer secure sessions for chats at our clients' option so that data passed between users and operators cannot be decrypted. To achieve this level of security, we use Secure Socket Layer (SSL) encryption that encodes information as it is being sent over the Internet between the user and the operator. All chats and user data are maintained and archived on secure servers. Access to stored data is password protected and passwords are account specific. Therefore, no customer can view data for another customer. We also use appropriate firewall technology within our facility to prevent unauthorized access. For another level of protection, all data is backed up daily, and archives are stored off-site in a secure location.
LivePerson gives users options wherever necessary and practical. Such choices include opting not to engage in chat sessions and opting not to provide identifiable information during chat sessions.
We are committed to protecting the privacy of the users of our service. We use the information we collect to provide a better experience for future use of our service and to provide our customers with valuable feedback on their websites and businesses.
If any of the personal information that you provided to us changes or is incorrect, please email us with your new, correct information.
In the event that someone buys or acquires us or substantially all of our assets, our information about you and your use of our services will likely be one of the acquired assets.
We recommend that you review this policy periodically, as we may update it from time to time.
We partner with SteelHouse to deliver offers that are relevant to your interests based on what you've viewed on our site. SteelHouse's cookies only collect Non-Personally Identifiable Information for online marketing purposes. This information is anonymous and cannot be traced back to any individual.
If you have opted out of receiving communications from Monoprice.com, you will still be able to view news of policy changes at www.monoprice.com. Otherwise, you may e-mail us at email@example.com or call us 877-271-2592 to ask our customer service department about changes and updates.
Self Regulatory Privacy Framework
To learn more about our Self Regulatory Privacy Framework, please click on this link: http://www.monoprice.com/mobile/home/selfregulatoryprivacypolicy.