Customer Testimonials (3487)

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Company owner

Great prices. Be prepared to wait and wait. Shipping sucks.! If you order anything expect to wait at least a month before receiving your order. I no longer use them for job orders only supplies that are stocked like connectors and cable.

J, 7/28/2017



xxwmpwhf, 9/30/2016



jclnfkeu, 7/23/2016

Poor customer service. Unreliable shipping

Never received package paid for two day shipping. 4 days later Monoprice website says it shipped two days ago. Shipping company Lasership says they never received the package from Monoprice. Neither Monoprice or the shipper are able to resolve this. I guess I will contest the charge with the credit card company. Do not buy from Monoprice or use Lasership.


Great Customer Service

I just want to congratulate MonoPrice for excellent and prompt customer service. I had a minor issue related to a promotional discount code and Michael P. was very helpful and resolved my problem quickly with a store credit. Kudos to Michael and Monoprice!

Pierre LaFontaine, 1/19/2016

Shameful Service, Don't Stand Behind their Product

I've bought from Monoprice for years and even wired my whole house and installed a whole home audio system with their products and I've never been dissatisfied until now. I purchased a holiday light projector from Monoprice prior to Thanksgiving. It showed up DOA. Since then it's been two weeks and that are just now receiving it for processing my replacement. In the meantime it's gone out of stock. Even if they have it in stock, it's going to be another week at best. That means it will have been 4-5 weeks from ordering it until I receive a working version of my purchase. In the meantime, they have my money and I'm stuck waiting. This is a shameful way to treat customers. At least have the decency to replace my defective item that arrived that way through no fault of my own before making me wait an additional 3-4 weeks.

An Unhappy Holiday from Monoprice, 12/10/2015

Need tracking for shipments

Get in the 21st century. We need tracking. I ordered on November 22, it was in stock, not shipped until November 30th and still not here December 10.

Don, 12/10/2015


Bad, customer services. No respond. Do not want to take back their banded product.

Serg, 11/23/2015

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