I am seriously disappointed in monoprice for this router. They ALWAYS make great quality products at crazy low prices but they definitely missed something here, maybe its just not possible to make a router at a low cost. I'd invest the money somewhere else monoprice
PROS: cool flashing lights
CONS: Everything else. Speed, signal strength, dependability, etc... I need to restart the router every day in order to stay connected, it randomly drops the connection (wired connections work fine though). I guess you get what you pay for.
Truly sorry to hear about the issues experienced with PID 9918. Has this worked properly for you initially? Have you tried switching out the ethernet cables or testing the router with a different device to see if anything changes? Does the issue improve when you adjust the antennas?
Another step you can try if you have not done so already is power cycling the network. Disconnect everything from the modem including power and cables. After about 5 minutes, plug everything back in and power everything back on starting with the modem (wait for each unit to reboot fully) and work your way back to the router (or first router then repeater, etc. depending on setup).
Also, would you happen to have your order number so that I may look further into the matter? Please let me know if anything changes following the above steps. Hope this helps!
Gisselle B. Tech Support
November 18, 2016
I always shop at Monoprice, their price on products are awesome. My main issue was this product had a open DNS resolver issue, could not get it resolve since the router was not able to be configured to solve the issue.
PROS: Signal was good, very strong and easy to configure
CONS: Signal was good and strong when it was working, but signal kept dropping after a few months of usage had to keep rebooting the router
Thank you for your review and truly sorry to hear about your experience with PID 9918. Would you happen to have your order number so that I may look further into the matter? Does the signal still drop when bringing your devices within 5 feet? Regarding the issue, there are a few things you can try. Can you verify that your operating system is fully up to date with all security updates? We strongly recommend checking the computer for any viruses and making sure that the anti-virus program is up to date as well. Also check to see that the DNS settings on the computer have not been changed and are set to automatically obtain. You can find those settings under the network adapter settings and then checking under IPv4.
You can also check the proxy settings on the computer as well to make sure there is no custom settings set as well. Here is a link to a site that has a how to for changing the dns settings and check proxy settings for Windows and Mac: http://www.plus.net/support/software/index.shtml. After verifying, reset the router to factory settings by holding the reset button on the router for 30 secs. Next, check http://openresolver.com and find your external IP address for your service (you can find this by typing "whatismyip" in Google) and type the IP address in the form then clicking the "Test this IP" button. The test will show green if it is all good or red if it still has issue.
If that doesn't resolve the issue the next step would be to log into the router and then under the network settings check the DHCP settings and under the Primary DNS Server we recommend using OpenDNS 126.96.36.199 and for the optional you may enter 188.8.131.52 as an alternative.
Please let me know if anything changes. Hope this helps!
Gisselle B. Tech Support
November 18, 2016
Long-term reliability issue
Have been using this little thing since May, 2014 (6 months before). It was a screamer back in the beginning. Lighting fast and smooth and you-set-it-and-you-forget-it like all my previous Monoprice products.
However for about 3 months, I started to complain to my cable internet provider how slow and intermittent connection drop. I never thought it might be the router at fault. By bypassing the router, the speed through the cable modem directly is as advertised. As I discovered, the intermittent disconnect is from my laptop, my smartphone to the router. I never had such drop when connecting to company's wifi.
As it passed 3~4 month mark, the router has developed these problems. I can't recommend this product. Go buy a big-brand router instead. At least you can't take Monoprice advantage of this one.
PROS: Easy to setup Full feature set Attractive price
I am seeing a lot of, "this is the first Monoprice product to really disappoint" types of reviews. Add me to that list.
The signal is very weak, and makes "TV" night, trying to stream Amazon to the TV in the next room a nightmare as it constantly gives "network failure" messages adding groans and "not again!" laments from the kids. Similar with other devices, so I know it's not the TV, just a weak signal. This is true for me using either band.
My ancient Netgear provided better signal, by far, so I'll be hunting for a replacement.
As for the admin, it isn't well thought out from a user experience perspective, with limited features. I haven't looked for a while, but haven't seen any firmware updates to help with that.
I'll be looking for a replacement.
PROS: Not bad looking. Doesn't eat the food out of my refrigerator.
Love this router now that we got the second one working. Paging, throughput, video streaming, downloading, all significantly faster. First one did not work and opted to replace with a new one. Went through same setup and works great. Customer support and price on Monoprice some of the best you can get so if it does not work, just return it no problem!
When I initially hooked this router up, I was totally impressed how easy it was. I even used a USB printer into the USB port for our home networking so everyone could use the printer without having to hook-up and un-hook each computer/laptop whenever someone needed it.
BUT, then, just last week I was informed by my ISP (cable internet) that my router was "open recursive", which simply means in layman's terms, my router could be used by hackers as an "internet domain" to access other computers ANYWHERE on the internet! Apparently, this had been this way since I installed the Monoprice (HDStream) router, back in April. Also, I would need to change the DNS settings on the router, which should solve the problem. So, I called Monoprice support and we were unable to make ANY changes to the settings so that it would NOT be open recursive. Therefore, I ended up buying another (name brand) router and became non-recursive.
My ISP also informed my that this seems to be an on-going issue with "third-party" routers and is NOT exclusive to Monoprice, but, in this case, use the $50 and go to some computer shop up the road from you and get a name brand.
If you have this router installed, you can check if you are open recursive at "openresolver.com". You don't want to be "open recursive", unless you're a hacker.
I am huge fan on Monoprice. I have had nothing but positive results with all the products I have bought in the past. But this particular product was a bust. I have had it about a year, and it has done nothing but give me problems. The range has diminished over time, the WIFI routing constantly stops, and I'm tired of having to reboot the router to get me 5ghz signal back. I wish had better things to say, but I'm moving onto another router.
PROS: Great price point, decent speed, dual band
CONS: Constantly dropped signal. 5ghz weak, and would have to reboot router to get 5 ghz signal back
Well, sorry to leave a bad review on Monoprice whom I've been purchasing from for several years and have always been pleased with the quality and delivery. This device is an exception. The WiFi stops routing frequently. The WiFi connection still is active, just no path to the gateway. Happens as frequently as hourly and remains off line for a couple of minutes (which of course breaks any VPN connection I had). Have tried different Wifi channels, and it effects all devices, both 2.4 & 5GHz. After 5 months of testing and trying different solutions, going to retire it and write an appropriate review. Think I still stick with Monoprice for cables.
I have been a long time monoprice customer and this may be the most disappointed I have been in one of their products. The router completely failed wirelessly and on all wired ports in exactly 64 days. In addition signal strength was weaker than my netgear that I purchased 3 years prior.
PROS: Affordable, dual band,
CONS: Product quality, wireless strength, 5 ghz very weak.