Pros: Have purchased these cartridges before and been very happy. Good product at a good price.
Cons: This cartridge doesn't work. When I inserted this cartridge in the printer it failed to print. I rceived and error on the printer "LSU error". Placing the old cartridge back in the printer and I can print again....of course the toner is weak and printing is light and streaked. I cleaned the printer inside and out and tried again with the new cartridge but still have the same error
The fault has to be with the new cartridge.
by Monoprice Administrator Hello Robert,
Thank you for your review and my apologies for the issues you have experienced with PID 9162. Unfortunately, it sounds like you may have received a defective product. Now if you'd like, I can help setup an RMA for a replacement. If you would like me to proceed with the RMA, just let me know and I can get it started right away. Sorry again for the trouble and hope this helps!
Regards, Khalid S. Tech Support Associate
by Robert Yes, thank you, I would like to return this one and get a replacement. Let me know what I should do.
by Robert I have received the replacement toner cartridge and it works perfectly. Once again I am impressed by the service and quality of Monoprice.