A few of our customers recently reported to us that information from credit cards they used on the Monoprice website had been misused. We promptly began an investigation with the help of expert computer forensic investigators to determine if any card data had been stolen from our computers.

To date, the investigators have found no evidence that card information has been stolen from Monoprice’s computer network. As a precaution to ensure that our customers’ information is not at risk, we have taken our website offline temporarily while we and our investigators complete the audit of our computer network.

We want to ensure that there is no security vulnerability in any part of our computer network system. We notified local and federal law enforcement agencies, our credit card processing business partners, and all credit card companies that some of our customers reported concerns regarding their card information to us.

We also advised these entities that we are working with outside security specialists to determine if there was breach of our computer system. We will post additional information when it is available. We regret any inconvenience that our investigation and the temporary suspension of the Monoprice website may have caused you. Thank you so much for your great support.
Thank you for your understanding and shopping at MonoPrice.com.
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Holiday Hours


Christmas 2009 Schedule

  • Thursday, December 24th- Monoprice will be available for phones and live chat. Packages scheduled to be delivered on this date will be delivered on this date as scheduled. UPS Ground packages will not be picked up on this date and it would be picked up or moved on Monday 12/28/2009 instead.
  • Friday, December 25th- Monoprice will be closed for Christmas. Orders received after 12/23/2009 6AM PT will not be shipped until Monday 12/28/2009. Shipments originally expected to arrive on this date will not be delivered until 12/28/2009. This date will not count towards the transit period as it is considered to be a holiday where shipments are not moved by couriers.
  • Saturday, December 26th- Monoprice will be available for Livechat support.
  • Sunday, December 27th- Monoprice will be available for Livechat support.

New Years 2009/2010 Schedule

  • Thursday, December 31st- Monoprice will be available for phones and live chat. Shipments originally expected to arrive on this date will not be delivered until 1/4/2010. UPS Ground packages will not be picked up on this date and it would be picked up or moved on Monday 1/4/2010 instead.
  • Friday, January 1st- Monoprice will be closed for New Year’s. Orders received after 12/30/2009 6AM PT will not be shipped until Monday 1/4/2009. Shipments originally expected to arrive on this date will not be delivered until 1/4/2009. This date will not count towards the transit period as it is considered to be a holiday where shipments are not moved by couriers.
  • Saturday, January 2nd- Monoprice will be available for Livechat support.
  • Sunday, January 3rd- Monoprice will be available for Livechat support.
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