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Monoprice Customer Testimonials (3487)

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Bad, customer services. No respond. Do not want to take back their banded product.

Serg, 11/23/2015


Best prices on cables and connectors, shipping has been excellent.

RadioDoc, 11/15/2015

Horrible customer service and return

Still waiting to receive my replacement from mono price. By the time I get it will be about four weeks from the day I ordered it. The customer service has been atrocious! The two different people I had the displeasure of talking to were incredibly rude and seemed annoyed that I was bothering them. After multiple times of being put on hold for 20-30 min. They did me a "favor" by giving me two day return shipping their broken unit. Could learn a lot from Amazon... Send the customer who should be the most important part of this the replacement with return shipping. Horrible experience and I'll be giving the few extra bucks to Amazon to insure it won't happen again.


Review of HDMI Cables

Monoprice is my go-to company for electronic cables. Always look here first, and in most cases, buy at Monoprice. THe HDMI cables work, are well constructed and cannot beat the price. The companies "one shipping price" is a good and a not so good thing. If you need only 1 cable, it sometimes turns out that the shipping price is more than the cost of the cable, so to make it reasonable, you buy a few more of something. Not a bad thing if you wished that you had done it in the first place

Tony, 10/24/2015

New Customer - Great experience

After searching Amazon, Best Buy, and many local computer stores, I was able to find the Ethernet cables I needed - right length, right color at a great price. I also purchased a few gaming accessories for my PS4 - which I was surprised to find on the site. I was able to take advantage of a discount and received free shipping based on my order total. The products were delivered quickly and I am more pleased with my transaction. Thanks Monoprice. I look forward to doing business with you in the future.


Pricing on Fog Juice is beyond absurd

I bought two fog machines and noticed MonoPrice had some reasonably priced fog juice for sale as well so I attempted to order 10 of them. I didn't realize when I got to the shipping screen that it would cost OVER A HUNDRED DOLLARS to ship them. It averaged 10$ per gallon in shipping alone, even with that quantity. When I reduced it to 1 single gallon it was almost 14$ alone!! I like your products but shipping has always been more expensive than is justifiable for the size of the items even for things small like HDMI cables. I'd never even contemplate ordering just a couple cables from you guys anymore since I can buy them locally CHEAPER due to your shipping rates. Please fix it and I'll continue to tout your products to friends and family. As is I've stopped spreading your name because every time I do they say "holy crap shipping".

JASmith, 10/8/2015

no coupon code :(

none of my coupon codes or free shipping would apply as discount at checkout. why make a discount code of 10% off and free shipping called OCTOBER if its NOT GOOD FOR ALL OF OCTOBER?! duh marketing team. now i had to pay full price and shipping. not a win here guys, otherwise good product so far. it better be here in two days since i paid for it.

ADAM, 10/5/2015

price changed?

Like this site a lot - great selection, service and fill rate is top notch! but - placed an order today and when the confirmation of the ordered prices increased - what gives?

DF, 10/2/2015

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