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Monoprice Customer Testimonials (3487)

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Pricing on Fog Juice is beyond absurd

I bought two fog machines and noticed MonoPrice had some reasonably priced fog juice for sale as well so I attempted to order 10 of them. I didn't realize when I got to the shipping screen that it would cost OVER A HUNDRED DOLLARS to ship them. It averaged 10$ per gallon in shipping alone, even with that quantity. When I reduced it to 1 single gallon it was almost 14$ alone!! I like your products but shipping has always been more expensive than is justifiable for the size of the items even for things small like HDMI cables. I'd never even contemplate ordering just a couple cables from you guys anymore since I can buy them locally CHEAPER due to your shipping rates. Please fix it and I'll continue to tout your products to friends and family. As is I've stopped spreading your name because every time I do they say "holy crap shipping".

JASmith, 10/8/2015

no coupon code :(

none of my coupon codes or free shipping would apply as discount at checkout. why make a discount code of 10% off and free shipping called OCTOBER if its NOT GOOD FOR ALL OF OCTOBER?! duh marketing team. now i had to pay full price and shipping. not a win here guys, otherwise good product so far. it better be here in two days since i paid for it.

ADAM, 10/5/2015

price changed?

Like this site a lot - great selection, service and fill rate is top notch! but - placed an order today and when the confirmation of the ordered prices increased - what gives?

DF, 10/2/2015

Horrible service. Rip off

This company is a hollow front. If you call , no one answers the phone... Ever. They consistently send the wrong, poorly made products and do not stand behind them. Good luck ever getting someone to answer for the crap they sell you cause no one answers the phone.

Electric man, 9/29/2015

Mrs. Smith

After forgetting I'd packed all my charging wires,connectors and battery pack flashlight inside my shoes when returning from Alaska, I promptly reordered everything from Monoprice. On the day the shipment arrived (2 days?) i found the stuffed shoes. Duh! Monoprice took it all back - except the battery charging flashlight which I kept because my sister said she wanted it for Christmas. That item has been useful so many times as both a charger and a flashlight.

Forgetful, 8/23/2015

Just a Regular Customer

Robert H. helped me in live chat with a problem with an old 5x1 HDMI switch that I got from Monoprice. It was at least two years old. He spent nearly 25 minutes helping me troubleshoot, and when all else failed (the symptoms were very, very strange), he suggested trying a new switch with more recent firmware that might handle the hdmi port contention (autoswitch sensing) of my two direcTV hd dvrs. I think the problem is that DirecTV is now assserting HDCP on nearly all HD channels, so it was confusing the old switch. Apparently the new one is immune to the problem Nice job Robert H.! It is a pleasure to work with someone who is technically astute and responsive to the customer's inquiries. Instead of working through some silly script, he actually "thought" about the problem, analyzed it, LISTENED to my analysis, and when we both agreed, a good course of action was obvious. I really appreciate it!

Hasan, 8/14/2015

great company

had a problem with a cable and told customer service and they immediately sent me another one, awesome, I will continue to buy products from this company and urge you to buy also, you will not regret it, thank you monoprice

scott, 8/7/2015


Great people, great products. Have placed countless orders for a variety of products over the years. Very pleased! Really can't go wrong. Exceeds my expectations with everything I have received. One time a product was defective, they were amazing. Told me to keep it! Amazing customer service! THX

A Tech Guy, 8/4/2015

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