| All Customer Reviews - Click here to review for Flexible light for BNC port. |
Average User Satisfaction Rate
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 | | Rating:  (10 out of 10) | Reviewer: Curtis Campbell from Hurst, TX | 2/6/2016 10:07:23 AM |
| | Works for me |  Pros: Bright and flexible
Cons: Connector seems a bit loose but works fine.
Maybe a tad loose at the connector but it works just fine on my Mackie Onyx 1640i mixer. Can't beat the price, and I know that I'll be taken care of by Monoprice and their outstanding Customer Service should an issue come up.
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| | Rating:  (4 out of 10) | Reviewer: Adam Burrow from Rock Creek, OH | 7/31/2015 1:36:18 PM |
| Pros: bright
flexible
Cons: won't stay in any position I put it in swivel must be broken
Not one of Monoprice's better products, which is a shame because I really wanted this one to work. The swivel won't hold the light up at all just waaaaay too loose. Not sure if it's broken, but it won't stay held up.
 by Monoprice Administrator
Hi Adam,
Thank you for your review and truly sorry to hear your light will not stay in position when adjusted. We do offer a 30 day return policy as well as a one year warranty on this item. If you would like I can assist you in setting up an RMA for a replacement to see if it will work better for you. Please let me know if you would like to proceed with a replacement and I can get that started for you right away.
Gisselle B.
Tech Support
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| | | Rating: (4 out of 10) | Reviewer: Samuel Choi from Dover, NJ | 7/27/2015 7:18:36 PM |
| | Only 1 bulb works now | Pros: bright bulbs
Cons: bulbs don't last long
bulbs/enclosure gets very hot
I bought this last september 2014. It was used intermittently on tour since then. 3 out of 4 bulbs have burned out. It was great while it worked. Not sure if they're meant to die this early or last longer. Disappointed.
by Monoprice Administrator
Hi Samuel,
Truly sorry to hear 3 out of the 4 bulbs have burned out in PID 603355. We do offer a one year warranty on this item. If you would like I can assist you in setting up an RMA for a replacement to see if it will work better for you. Please let me know if you would like to proceed with a replacement. All I would need is your order number and I can get that started for you right away.
Gisselle B.
Tech Support
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| | Rating:  (5 out of 10) | Reviewer: Anonymous from Willmar, MN | 6/30/2015 7:45:50 AM |
| | BNC Base is a problem | Pros: Light works great. Gooseneck is flexible.
Cons: Does not stay in position on an angled sound board.
The light works good, but the BNC base does not have any resistance to it. Therefore, as others have said, if you have any slant to your board, it will not stay in position.
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| | Rating:  (1 out of 10) | Reviewer: Andrew Langdon from Grass Valley, CA | 8/30/2014 4:22:08 PM |
| | Flickered then died | Pros: Price
Cons: Flickered, then quit.
I used this light for the first time last weekend. At first it flickered, which was annoying but I wrote that off because it was inexpensive. Then it gradually faded until it was putting out no light at all. Stay away from this light. It's not worth the price for the hour or less of light you'll get out of it.
by Monoprice Administrator
Hello,
Thank you for your review. And I am truly sorry to hear of your experience you have had with this product. For now, if you prefer, I can assist you in setting you up for a replacement on the item if you haven't done so already. We do have a lifetime warranty on cables as well as a 1 year warranty for everything else. It will be of no additional cost to obtain a replacement, so please let me know if you want to continue. Thank you!
John Lingo
Tech Support
by Andrew Langdon
Good morning John,
Thank you for your generous offer of a replacement product. Having looked over the other reviews of this gooseneck lamp, it appears my experience was unique and I'd be happy to try another lamp. I must say I am impressed that you would offer a replacement so thank you for your great customer service. Please advise as to what steps I should take next.
Thanks.
Andrew
by Monoprice Administrator
Hello Andrew,
Thank you for your response, go ahead and give me your order# and I'll set it up accordingly. Thank you!
John Lingo
Tech Support
by Andrew Langdon
Thank you John. Sorry for my delayed reply. The order number in which the LED gooseneck was included was 9458706. The part was: 603355 Flexible light for BNC port
Please let me know if you need additional information.
Andrew
by Monoprice Administrator
Hello Andrew,
Thank you for your response. I have gone ahead and created you an RMA for a replacement.
A returns department representative will contact you by E-mail which will include an RMA # along with instructions to follow as well as doing further troubleshooting with you as necessary. The E-mail should arrive sometime between 1-3 business days. I apologize for the inconvenient experience you've faced while using our products. However, thank you very much for your patience.
Please note, due to various email spam filter configurations, in case the email was not received, I would advise that you check your Junk/Spam email folder or inbox as well.
*If you have any questions regarding shipping, RMA confirmation number, or RMA confirmation email, as well as RMA return status, please send your inquiries directly to returns@monoprice.com
Your review process is now finished. As soon as you receive your replacement please submit a revised review or generate a new one. You can also contact me directly at john.lingo@monoprice.com.
If you were satisfied with my assistance, you can always leave a testimonial at this link.
http://www.resellerratings.com/store/monoprice
Or if you want to give some props in a future order please put "john" in the coupon code. =)
Thank you for your continued business, it is greatly appreciated!
John Lingo
Tech Support
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Monoprice welcomes your feedback. The review you submit will be displayed on the product's review page after it has been verified. It should take about 2-3 business days for this process. Monoprice verifies customer reviews and will publish them after making sure they comply with our review guidelines. You may be contacted by Monoprice regarding your submission.
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