I plugged in two RCA cables to this splitter and plugged the splitter in to the back of my receiver. As soon as I turned the receiver around, I heard something fall to the shelf. It was the splitter falling apart and the plastic case coming off. There are a lot of speaker & HDMI cables around the back of the receiver, but the splitter should have been more durable than to fall apart the minute some other cable touched it.
by Monoprice Administrator Hello,
Thank you for your review and truly sorry to hear about the issues experienced with PID 7186. Unfortunately, it appears as though you have received a defective adapter. If you would like, I can help setup an RMA for a replacement. We cover this splitter with a one year warranty and obtaining a replacement would be of no additional cost to you. If you wanted to proceed with the RMA, please let me know and I can get that process started. My apologies again for any inconvenience and I hope this helps!
Thank you for your review on PID 7186. If I may ask, can you describe to me your setup, please? Such as, how is this adapter being connected exactly? What are the makes and models of all devices in use? What length are the cables? Also, does the adapter output any audio at all? Please let me know so we can best assist you with this issue. Thank you in advance!